Customer Ratings & Reviews

I am consistently impressed and pleased with the service from Geek Squad. Always outstanding. The reps are helpful and efficient and professional and knowledgable. Delighted to use their services.

This is an excellent deal for the five years plan as it stands my tv did last two years before problems then they replaced it without worry. I was so happy with the 3 year plan I bought with the first tv when I got its replacement I added the 5 year warranty which also came in handy when the remote went bad and got replaced again covered. Well worth the money!

Purchase a 65” Samsung OLED tv. I made sure to purchase a 5 year extended GeekSquad warranty for it as well for peace of mind. I definitely recommend to anyone to purchase an extended warranty for an electronics purchase like a big tv. It’s good to know that if anything happens to my tv in the next 5 years that I’m covered. The cost of the 5 year warranty imo is fair.

Bought this for guest room. Perfect size,great picture and colors. Great sound. Very happy

The geek squad plan is amazing if they cannot fix your item they will replace it.

Customer service is so welcoming i actually felt safe

You can't beat a 5 year protection program as good as this!

I called the Geek Squad about a 5yr warrenty I purched when buying a new TV. Although I got transfered to several different people everyone was helpful and curtious leading to me getting the issue resolved. I recieved approvial for a new TV no cost to me. The BB team really went the EXTRA mile.

THIS SERVICE ROCKS! So I bought Geek Squad service for an LG tv. After a couple years of use, the LG tv quit working properly. A Geek Squad repairman came out to repair it. They ordered parts and needed to return for a second repair. Nothing was able to fix it, so I was able to return to the store and replace my TV with a newer model. Ended up going back to Samsung TVs as I have never needed to have them go bad on me, but I still renewed my Geek Squad service for 5 years. Its a great piece of mind!

I already used this on my new TV because of stuck pixels. I didn't want to have to take the tv back for an exchange, so i called geek squad and they fixed the issue in less than 20 minutes!

Awesome awesome and awesome!!! Yesssssssssssssssss

Protection plan for 5 years find it great option, you never know what could happen. Used it before in other articles and they act fast.

Worth every penny. The Geek Squad folks are great at diagnosing the problem and walking you through fixing it either through online chat or by phone. If you have to take the item in for repair, they offer convenient appointments.

Is what it is. Better to have one then to not if/when it craps out on you

Recommend getting a protection plan for TV with todays disposable TVs. Twice I was in my warranty period and BB replaced my TV for free with a new TV.

No needed yet but great history with this previous protection

We always purchase a protection plan for high ticket items and this was one of our best decisions! We had purchased a Samsung - 75" Class (74.5" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV in 2015. This summer (2020) I noticed certain anomalies that I felt should be checked out by the Geek Squad. They came to the house in a timely manner to examine the TV and it was determined that the TV had a problem that could not be fixed due to it's age. The Protection plan generously rebated an extremely fair amount of value back to us that enabled us to upgrade to an OLED. Purchase of the plan was worth every penny we paid at the time!

This protection is very important to me because if a tv is damaged Best buy can replace it, for me it's a good idea

Excellent result and very happy with the purchase. Will purchase again

5 years protection plan is worth to buy. The TV I bought had a looping issue where it kept turning on and off. The Best Buy representative refunded the full amount without any hassle. Whenever I buy items from Best Buy, I will always get the protection plan. It was very easy to get my money back as store credit.