Customer Ratings & Reviews

I purchased the five year warranty in case of future problems. I haven’t had any issues so I can’t comment on the service. It’s good to know you have it just in case something happens.

Good help great service and very helpful , what more can you ask for,thanks.

Come on fellow loyal Best Buy customers make a new purchase today and make sure you purchase a protection plan

It never hurts to go the extra mile to have some insurance in case something goes wrong. This purchase gave me peace of mind and the value was inexpensive as well.

The agents help me to replace my tv when the screen went black. I had a new on the same day

Geek squad helps for good protection. They help wherever you need

Always easy to exchange broken mouse. .

It's the best protection plan I've bought. They came in and did a same-day repair on my TV and it was up and running. When it started having issues again and eventually died on me, Best Buy set me up with a new model of the same TV! Came the next day and dropped it off along with recycling the old TV for me. Gave me piece of mind and save me a lot of money.

Haven’t had to use it (knock on wood) and hope it isn’t needed for the life of the TV. Nice to know it’s in place if needed.

When my Sony TV's screen failed, I was relieved to remember that I had purchased Geek Squad protection. Frankly, I was expecting the service process to be a hassle, but it only took a couple of phone calls and my replacement TV (a newer version of the same TV) was on it's way. If you're looking at a major purchase, I'd definitely recommend purchasing a Geek Squad protection plan.

This TV has the best picture of any tv I've ever owned. Even the sound is great. My only draw back would be the game mode. While it has to be in game mode for some fast moving games for the timing to work the picture doesnt look nearly as good. Only use game mode if the controls feel sluggish and it will corret them. Otherwise use the best picture you can and your game will never look better.

Peace of mind to have protection plan. Great to be able to take product to store.

I purchased geek squad protection, had issues with 98" TV I just purchased, they came out, however I could not reproduce the issues I was having, so nothing was fixed at the time. I originally had issues trying to get geek squad to come out, customer service was saying I was not covered, however, they did come to my residence after contacting them a second time.

I always get the 5 year warranty on my TVs because they inevitability end up dying on me or getting stuck pixels and best buy has always been great about fixing the tv if they can, or usually they just refund the price I paid and that usually is more than enough to get a new TV woth better resolution and get another warranty. Newer TVs may have a great picture but the build quality is nothing compared old CRT TVs so it is worth it to get the warranty on products like this or any electronics because they always seem to fail within 5 years.

Great to have this just in case something goes wrong. I bout it and the one time I used it my tv died got money back. I forgot about the warranty I had but got an email to renew or it will expire!! That’s how I got $$ back! Just for that reason alone I bought another warranty!

This is one of the best investments I've ever made! I ended up using the Geek Squad for ALL of my electrical items purchased at Best Buy or not! The protection is soooo applicable to so many scenarios of needs by a common user of laptops, cell phones, copiers and tablets! The services (in person or on the phone), the automatic extended warranties and free deliveries have more than paid for my service protection twice over! Each "geek" has been stellar in their knowledge and friendly in their service!

Geek Squad ROCKS!!! Always on time (whenever I've used them), thorough, knowledgeable and clear in explanations.

Good for the price and peace of mind for the protection of my items

I can always count on bestbuys protection plan to take care of my devices. Ive used it a few times on other products and man, that small fee is worth it!

Good "backup" to have, we just just hope it is. not needed!