Customer Ratings & Reviews

Great to have this coverage if needed. Hope to never have to use it but good to have that peace of mind.

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

The geek squad did a great job, hanging and installing my new tv. Very happy with the service.

This tv is massive and the picture quality is Devine. This tv is perfect! It barely fit in my car! But it’s perfect!

Very good to know that my purchase is backed by the Geek Squad

Excellent experience. Great tv and excellent installation

I haven’t needed the service thankfully but I’m confident you’ll take great care of me.

having a geek squad protection plan is always worth it. they always help

Great value for a $200 TV. A lot of these budget TVs are pretty nice, but dont tend to last more than a few years

Great to have the extra protection. Had to use it for my last TV-not a Sony. Got full refund and bought the Sony TV

Geek squad service are too good from best buy I recommend to everyone.

I always buy a Best Buy protection plan with any electronic devices. I have used there protection plans in the past when needed and it's great peace of mind knowing if something breaks, Best Buy will fix it or replace it.

The agents are good people who are professional and good at their job.

I was happy to see that my "open box" item (which was a Samsung 40" LED tcv) was eligible for best buy protection and was decently priced as well. So now I have that added level of comfort in knowing that if anything goes wrong with my TV Best Buy will fix or replace it... its always worth it especially when purchasing an open box item

A must have for your expensive purchases and make sure to get the max time ones because things usually break after the 3yr mark.

Bought a Vizio M class two years ago and the TV went out. Terrible process dealing with the appointment could not understand the person on other line. Great local technician made up for the appointment.

Protection protection protection people please get the protection plans when buying these valuable items, it is very worth it

Pleased with warranty and skill of workers knowing what to do in a timely manner

Good to have this, when needing answers to questions. Generally speaking, Geek squad people are very helpful. I have run into a few that were unable to answer questions, that I later found out were pretty common sense. Every one has different skill levels.

I had this on an lg tv geek squad guy came to the house said my tv need a new panel or it would be replaced. Im getting a new tv from them this weekend.