Customer Ratings & Reviews

I am not a warranty person. My daughter bought me a Surface and purchased the geek squad protection. The surface dropped and had a crack in it. I brought it to Best Buy and they took it and mailed me a new one. No issues. I will purchase Geek Squad protection with all my electronics.

Excellent Service. Definitely It worths the value of the product to cover accidents.

If this service is offered for a purchase you're making, please consider taking advantage of it. Honestly, it makes things easier if something happens to your product. Worth the few bucks to avoid the hassle or cost of replacement.

I enjoy my protection if they can’t fix it they replace it

We had to have our 60" television set replaced twice within the first few weeks, as the vocal was totally out of sync with the picture. BestBuy made this an effortless process.

Great experience every time I go to bestbuy satisfaction

Great experience every time I go to bestbuy satisfaction

really glad that I have this protection and it is linked to my account so it will be easy to look up and use when and or if needed. It is well worth it for piece of mind and 5 years is a really great amount of coverage time!

I have had two large tvs break and been fortunate enough to have the geek squad protection. In one case the tv could not be fixed so I got what I spent for a new tv. In the other case they were able to fix it. I would give it 5 stars except that in both cases it took over a month to get the service. That is way too long.

Replacement plan is good to have just in case. I had to use it one time on another purchase and it covers it just like they say. I wouldn’t go without it.

Always there when I need help or fixes for my tv so I think they are great

Love the option of having the extra protection of the geek squad.

Based on previous purchases for different items, I didn’t hesitate to get this for my Tv. Actually I get the geek squad protection for all my purchases at Best Buy.

Purchased the new LG oled 65 inch tv. Because there is a possibility of burn in on oleds, and LG does not cover that in their warranty. I purchased the 5 year Geek Squad warranty that does cover burn in.

Purchased the geek squad five year protection plan I’m glad we did. Hopefully we have nothing wrong, but if we do, it’s worth it.

[Employee of bestbuy] I always get protection for all my products. Convenient for pass the time to return incase of manufacturer error

Ha ent had to use it for this item but im also assuming its no different from the time i have had to use the service , no hassles

Professionalism at its best and arrived earlier than expected.

Have never had to use this other than once and it was prompt and effective service. Geek Squad technician knowledge levels are actually pretty good and my theory is to buy a model level down and pay for the extended warranty through this service

Tv went out and being under warranty they brought a replacement to my home!!