Customer Ratings & Reviews

I needed a repair on my phone and went to geek squad. I was very satisfied with their customer service ! Will be back again

Bought the yearly package and it has come in handy more than once. Geek Squad members are friendly, helpful, and eager to make things right. Will keep on using.

Geek squad was very helpful very efficient. Highly recommend.

Do yourself a favor, once you spend this amount of money on a product, go ahead and spend the extra little bit to get protection. I mean it lasts for five years! you don't get that kind of insurance anywhere else!

Love it. And they are good service and good products

Just wanted the extra security, just in case something was to happen

Best company love the insurance on the products that I bought

I bought this for a 60" Sharp and after it broke three times I used the warranty. The only problem is that they did not give me the full value for what I paid. They wanted to give me a comparable TV and I was not happy. The TV I had only lasted for 6 months and I wanted to upgrade.

I manly got this protection due to Lg oled Tvs having a chance to get a burn in image & geek squad is one of the only places to cover it. I'll give it 4 stars due to it being a very expensive for the coverage

Great easy to work very excelent service not a problem

So far so good. no need for service at this point but its only been a couple months. Hopefully I'll never need it but feels good knowing it is there.

Been a customer of geek squad over 20 years, and they're quality has declined. Had a product go bad in 6 months and the price of the item doubled. They did not pro-rate my credit and gave me minimal options but to upgrade to a way more expensive item, even though i wanted a direct replacement or next comparable item for my warranty.

As stated I feel the 2 yr geeksquad protection is a good peace of mind protection for the price. I hope I wont have to ever utilize it, but if I do I think Best Buy will assist me the best they can.

What I do not like about the warranty is that once you use it, you no longer have the warranty in effect. For example, I bought a 3 year warranty on a microwave. It died in 18 months. That's it! Warranty over. I paid for 3 years for the remaining 18 months was non transferable.

This gives me great ease of mind with my new tv, if anything happens they will send geek squad out and fix the issue right there in my living room!

Glad we can call them anytime fast responding to service

Amazing - feel safe and happy that my purchase is secure

[Employee of bestbuy] Absolutely needed for any new product bought from here

I received this protection, along with the gift of a notebook. I truly appreciated, the added protection.

Very polite good communication and very helpful. Fast service