Customer Ratings & Reviews

Always great service and very knowledgeable when answering any questions I had

Good for the price and peace of mind for the protection of my items

Always love geek squad help tips and support overall

They arrived on time. Did what they were supposed to do and gave an overview of the TV.

I purchased this 5yr extended warranty because my last tv crapped out after 3 1/2 yrs. I also had the extended warranty on that tv. Geek Squad was unable to repair the tv so they replaced it with a brand new comparable model. They made everything simple, installed the new tv and removed the old one. I would highly recommend purchasing the extended warranty for any high end model tv. One year standard warranty isnt enough.

Great service there when you need them. In every store.

Great customer service and easy to create a claim.

I hope to never need this service, but if I do, it is nice to know that I don't have to haul the TV in for service, it will be repaired in my own home!

I have been a long-time customer. My tablet was damaged I opened the package and dropped it, screen cracked and the service I received went so smoothly. I glad I had ins. coverage, but your geek squad took care of my purchase. I give them a 4-star rating because there's always room for improvement. Other than that, I'm very satisfied with the service provided to me. Sorry, I did not take pictures before and after of my tablet. Sircierly. MR CALVILLO

Geek squad is great! Would absolutely purchase again.

Got it to bring my 75yr old aunt into the 21 century.

This protection is very important to me because if a tv is damaged Best buy can replace it, for me it's a good idea

I worked for geek squad for 6 years. Believe me when I say a 5 year on an OLED is worth it. I’ve seen cases where no warranty was bought, and it’s sad. For any OLED tv it’s a must as only Best Buy offers this! Other line Square trade will not cover burn in, and will give you a hard time about everything to deny a claim. As a former Geeksquad employee we always put the client first and gave excellent service. Just note: for TVs this doesn’t cover personally neglect like breaking it. So keep it away from pets and children if worried. Otherwise all surges, burn ins, components are covered via replacement. Or give card to put towards a new purchase. On LCD with VA, IPS panel can’t say really as the biggest worry is a backlight out, and most CC will double your MFW if needed.

Worth every penny, it always comes in clutch when needed

Good to know help is there when needed. Havent had to use it yet tho.

Do yourself a favor and do not skimp when it comes to protecting your investment. Geek squad will replace or repair anything that goes wrong and coverage is quite comprehensive. And will provide a significant discount on anything that isn't covered. Not to mention excellent support for any questions or issues you might run into. The customer service is excellent and very helpful. When I couldn't properly get my LG oled (bought from BestBuy) to connect with my Xbox series x and soundbar (both purchased elsewhere) one call to geek squad and the rep walked me through the the entire setup a lot more thoroughly (4k 120fps atmos) than any website or video I could find, no questions asked! If you're spending your hard earned money on something you really ought to consider this added layer of security and protection to give you peace of mind.

Very knowledgeable helpful people who are apart of this services.

Best warranty for an oled tv period full stop Best buy geek squad warranty is the only warranty that explicitly states it covers burn in nuff said...

Good coverage for price. TV was returned but no hassle about warranty refund.

Reviewing a product protection plan. I hope I don’t have to use it