Customer Ratings & Reviews

I love the geek squad protection plans. It gives me ease of mind for my more expensive product purchases!

Had to use my warranty three times for my 4K Vizio TV. I'm very cautious and careful with my things especially if they're expensive. So it angered me to see that the Geek Squad techs scratched up the back panel of my TV near the screw holes. Forgave that since it's the back of the TV. Whatever. Then I needed another repair for a flickering issue. The agent and tech sent for diagnosis and repair this time where great and careful. But when I needed a third repair, the agent sent for diagnosis HIT my TV to "check for loose cables". He struck it three times on the top of the TV. Probably became angry after I told him I wanted a TV replacement cuz the second agent said I would qualify if I needed a third repair. Told him to leave my house. He said he would call back later to see if a TV replacement was approved. Never called and come to find out he set up an appointment for repair without informing me and the number I called the guy told me no TV would be replaced. Spent hours trying to place a complaint on this guy named ARBEN and it was a hassle on itself. Then the appointment he set up was impossible to cancel. They never came but to this day I get reminders through email to reschedule my appointment which I'm not going to. From now on I'm not buying any warranties unless I'm guaranteed a replacement instead of repair. Bought an Xbox One X a few weeks ago and rejected a warranty. Now if something breaks, I'd rather buy new than deal with the headache Geek Squad provides.

Geek squad is a safety first type of thing: let the professional do their job

TV is for my mother and if anything goes wrong I know that Best Buy will take care of it with no problems!

Security for the unexpected. My TV wasn't cheap, so knowing is covered makes paying the bill easier......lol

Knowledgeable tech, minimum down time from the time the call for service is made till unit is working again.

Geek Squad replaced my 60" Samsung smart tv with my NEW 65" Samsung smart 4k tv. Great price for protection

This is good if anything were to happen to your device just in case

Great warranty knowing my product is in good hands

The two-year plan is a very good plan only surpassed by the four year plan if you can afford it it’s a very good plan

Better safe than sorry! Glad I could add extra protection for my purchase.

59.99 for 5 whole years.,,, about 12 per year. Great buy for peace of mind.

I hope I never need this! But it's great it covers burn-in in case I do.

This is purchase worth a lot of money, it should be covered just incase.

I have a computer warranty through them and best choice. So helpful and work fast to fix anything that's wrong.

I always get the geek warranty with everything I buy without fail!

I always get the protection on major purchases and they're good on their word. Evens flooded GoPro was replaced!

Excellent would buy again in a heart beat. Love the support and quality

Haven't needed to call the geek squad as of yet, but I'm sure if I do find the need, they will be fine. I think this makes 50

I have been very pleased with the Geek Squad so far.