Customer Ratings & Reviews

Happy with the extended warranty. The last tv started having problems just outside the factory warranty and as a piece of mind it was nice having the extended warranty. The tech’s came and checked out the old tv and determined that it was unrepairable. So the upgraded my tv with the newer model and I kept the same warranty.

Service's great staff was very helpful and informative.

he did really good mounting my tv and taking the old one down

The Geek Squad took great care of me during the service and replacement of my TV

This a great product. I have had it for years now and cannot complain at all. Highly recommended.

People are very helpful very beautiful customer service

We had Andrew from the Geek Squad come to our home to set up out new TV and sound bar. He was wonderful!! He answered all our “senior” questions and helped us feel comfortable with using the new technology. He was knowledgeable, accommodating, listened and answered our questions, and was professional. He told us we could call him if we had any additional questions which we have done. He was very patient with us. He made us feel comfortable with our new purchase. Wonderful!!!

As I age, and I am just shy of 70 now, it gets more difficult to keep up with computer advances and time saving shortcuts. This is just a small part of what The Geek Squad can help you with. Of course, there is the rare event when an electronic device actually malfunctions, and this is the obvious time to get their help. However, the more often need for these people is when you cannot seem to get the hang of specific sequences of procedures or when some device really doesn't work as it is supposed to.

I have it use them but I hope they have a great customer service.

Great protection plan specially for TVs as it covers everything

Havent used it yet but im sure its great by the sounds of it

I had problems with my other television and the geek squad helped me quickly replaced my television set in 2 days.i would definitely give this insurance A Big A.its a must have be safe with the geek squad.....

The agents hooked up the TV and explained everything to us from turning it on to turning on Prime Video. These guys were very knowledgeable, smart, and especially patient with us and took their time to install the tv and were very neat and cleaned up after themselves including taking the box/trash with them. All I had to do was to sit down and enjoy my new TV.

The security is definitely worth the money we all know life happens and i will always go fir the protection

It's insurance. Something you gamble on, not knowing and hoping you will ever need it. But if you do, my TV is covered completely for five years!

Helped us get a new TV even though this isn’t what was supposed to happen. Sales rep misinformed us. Thank goodness!

Its a good thing to have in your back pocket sorta. Definitely if your devices are not working to standard order.

The salesman at Best Buy in Germantown (Mr. G..." ) was very helpful, knowledgeable, and patient with me. He took time to explain the importance of purchasing a warranty for my 24 " televisions. I did purchase three warrantees. I appreciate his assistance and would definitely recommend him to also help my friends and colleagues with purchasing items at Best Buy..

I'll tell the world. I have been super satisfied with Bestbuy, in And out the store. Even customers satisfaction over the phone. I even have excellent customer satisfaction with carry out. Thanks Bestbuy far all you and your management team do to have Great customer service. from. hitemwiththelove.

Very professional and and all questions and concerns.