Customer Ratings & Reviews

Great customer service support I would recommend it

Haven’t had to use it yet so don’t really know it’s worth but I know if you get a good GS rep it’s a good service

I always purchase an extended warranty. Great service.

Very happy with the extremely comprehensive protection of the Geek Squad TV Warranty package. Including Burn-In in the warranty makes this easily the most secure warranty around.

Definitely recommend the protection plan. You never know what can happen in 5 years and to know that you are covered is a great piece of mind. I got a full refund for a television that I purchased after just 3 years of using it. Worth the investment.

Definitely recommend the protection plan. You never know what can happen in 5 years and to know that you are covered is a great piece of mind. I got a full refund for a television that I purchased after just 3 years of using it. Worth the investment.

They were friendly and helpful but getting the appointment was more difficult than it needed to be

I never used the tv. As the TV was returned, defective. But, the customer service, was very good.

This product is durable and worth the money. Great product

Geek squad was excellent. Clean install and took all garbage with them. Wouldn't even know they were here. Perfect.

Best company ever, So very blessed Best buy is the best. Thanks again Pastor Bradley Fields

I haven't had to use it yet but i love having the option to use it if i were to need it.

we have not had to call them yet. We did on a previous device and they fixed it promptly at no cost

I had an issue. The Geek squad came rithe out. Great guy.

I haven't had to use it for this product, but the Geek Squad has never let me down in the past.

So informative! I learned so much and I can always count on them to guide me through my electronic needs!! Thank you guys!!!

Love the television but really appreciated Steven Wrenn of Geek Squad who installed it within my home theater group. He was professional, knowledgeable and very helpful in explaining everything to me. I also purchased at his suggestion a master remote controller. He programmed and again explained how to find everything I needed. I LOVE having one device do it all. If I ever need a Geek Squad service call I hope Steven is one to respond. I am attaching a photo showing quality of picture.

They did a wonderful job setting up my TV. Thank you, Geek Squad,!

Even though I have the Total Tech protection for my home and all of my equipment, I still purchase the extended warranty protection for whatever life may throw at you. I have had to use it a couple of times and that more than paid the cost of obtaining it. when you spend hundreds of dollars on an item you use daily, give yourself the peace of mind of protecting it as well.

I like the idea of having extra protection. My hope was that it would be added on to the original warranty instead of dual coverage. Our last TV purchase was from Best Buy in 2007. That TV died "one day," after the warranty was up. It was a $500 repair to replace the motherboard. It is my hope that this new TV will last us 13+ yrs. without any costly repairs.