Customer Ratings & Reviews

I was a bit disappointed that the first year this is paid for we can't actually use their services unless the problem is from a power surge. If a problem arises within the first year, then the buyer has to deal with the maker of the item. It makes sense except it seems that the Geek Squad insurance should kick in at the end of the year and be five years from that date. That makes sense in my world. Haha!

Received email for setup almost immediately after purchase. For a tv I believe it is necessary just in case the tv doesn't work well

I purchased a 5 yr. protection plan and at 3 mos. of owning a new TV, already needed to use it. Poor quality TV, glad I bought the plan. Thankfully it includes in home service.

They set up the TV and explained almost everything. When the TV didn’t let me access my apps, I called and no one called back

Very great till now! It's affordable and does the job.

Accidental Geek Squad replacement is a great add-on for peace of mind! Purchase it for a sound bar!

I haven't had to use the protection plan. Therefore, I cannot speak to the quality of it. However, this is great because it means that the product has been working properly...as it should!

Very sturdy, and easy to put together. Very satisfied with overall product

I always purchase a warranty with all my electronics just in case. I have not had to use this one yet but it’s here in case I need it.

always there when you need them , very knowledgeable .

After my computer suffered a little accident the geek squad was there to fix the problem and it was easy to solve the problem.

The agents took the time to explain every feature and details

I always buy the protection plan for all electronics I purchase from Best Buy. It is very affordable and I would much rather have it and not need it, than not have it and pay for costly repairs.

Could not be happier with the service, advice and professionalism I enjoyed while choosing a flat screen tv and service contract. Will definitely continue to shop at Best Buy Waxahachie Texas

Worth it the buy. Never know what could happen! If you can, get it :)

I like it have had no problems love it so much no dislikes here

It works great, good lighting and the images are great

Very happy to get this Gerk Squad Support for my electronics. I upgraded my geek squad support from the $99 geek squad support.

I have to say that after purchasing the geek squad protection before I have yet to find any better warranty than a best buy warranty.

How can you go wrong with a protection plan? Great customer service with every plan i have ever bought, and I buy a plan for EVERYTHING.