Customer Ratings & Reviews

I always buy the five year Geek Squad protection because Best Buy honors it. Totally worth it.

I didn’t use them to assemble the tv and haven’t had any issues yet, but if we do it will be covered by the geek squad.

I have to say I was quite satisfied with the service. I brought in a TV that I was experiencing audio and video issues with within the time frame that my geek squad plan allowed. The team at the desk was kind enough to explain the whole process and made mention that it can take up to four weeks for repairs/evaluation of the TV but that it can be as fast as two weeks - I got a response with five days! Sure enough they honored the value of my previous TV model and credit me the value to pursue another television since the model I originally purchased did not exist. I was quite impressed and it was as smooth of an experience I ever had at BB.

The best investment to protect my led tv and best of all the price.

So worth it. This was on my parents old TV I bought them. TV was about 4 year old and started getting dark spots. Geek squad had me send pictures and approved replacement. They came out and delivered the new TV and removed the old. Would always suggest either the individual plan or the plan that covers all purchases, both are a good value

Highly recommend it just in case anything happens, my last tv just stop working, lucky it was still under manufacture warranty

We have had Geek Squad for quite a few years now and they do very good work. If they can fix it they will. And if they can't fix it they will tell you that also. We took in an old computer and they told us they couldn't fix it. That's the way it should be. It's worth the money you spend for it.

Used their tv repair at home service before. They replaced a defective panel on my tv that would have cost me $500 for free. Don't buy warranty from others and hear "do you have the box your tv came in, you have to send it off yourself to repair center, there's nothing we can do, do you have your receipt from a year ago, I don't really know anything I have to get a manager or any other of the poopie you'll probably hear elsewhere.

We chose the previous TV carefully for the desired features and were sad when a storm resulted in the TV not turning on. As the TCL warranty did not cover the weather-related symptoms, I turned to the Geek Squad for help. We had purchased the Geek Squad coverage with the TV and I’m so thankful we did!!! They diagnosed that not only the power supply was damaged, but the main board was non-functional. As parts were not available, they replaced the TV. I quickly purchased the Geek Squad coverage for the replacement TV, as well, for an extremely reasonable price. One Squad member came to our home to diagnose, and another delivered the new TV. We are so pleased!!!

Like to be squad they're very good and I've always had a good luck with them I'm there great people to help to assist with someone and maybe you have problems with whatever and as far as repairs and then really good and it's always good to have someone like to geek squad I would recommend the key squad to anyone it has any problems like with electronics overall

The installation of Microsoft 365 was a blessing and staff was knowledgeable.

A must to have with the technology today. I purchased it to be on the safe side.

Great for the price. Last t.v I bought did not last to long.

I haven't had any need for this yet, but it is nice to know it's there.

You can never go wrong with geek squad. Ive akways used it and they dont mess around. They get things done fast.

Good to have! Great gift for my daughter! Great gift for my daughter!

It helps me trust that my 55’’ Pioneer TV will last the full 5 years if not more.

We got the 5 year warranty and it’s the best our previously purchased Sony kept freezing and they came out 8 times replaced everything and finally gave us a full refund! We were able to get a new tv and so far it’s been great!

Had to use my Geek Squad Service just 2 months before it was expired on my 75" TCL ROKU TV .. IT WAS REPLACED WITH AN UPGRADED MODEL AND I BOUGHT ANOTHER 5 YEAR GEEK SQUAD SERVICE..

Five year protection is really good for what it is Best Buy have some great protection deals