Customer Ratings & Reviews

Awesome everything is fine and covered with geek squad

It’s protecting your investment. Self explanatory and worth it

We always take out the extra protection. Only had to use it once, and very easy process

All I can say is one word. Phenomenal! Geek squad workers get the job done and are very courteous. They solved my problem in a fast, diligent, and timely manner. The questions I asked and the answers I got were very well satisfied to me. Best Buy has a customer for life. Geek squad members are a credit to their profession. Kudos and 5 stars to the Geek squad.

Peace of mind in case something goes south with my new Samsung TV

Very easy to use website and product variety was excellent. Prices were extremely competitive and offered price points that fit into my budget. Overall great experience.

Geek squad never disappoints. They are able to fix jut about anything.

Nice to have peace of mind in a no-fuss warranty..

I haven't use the geek squad recently but, in the past they never disappointed me and I'm sure they will not let me down if I needed them again.

They are very friendly, helpful, and professional.

The agents set up my television and they set up a sound bar that I had had before and they connected remotes for not only the TV I bought but for an older TV as well as checked my Orbi mesh system Wi-Fi to make sure it was working correctly with the extenders they went out of their way to help me and they followed the Covid safety protocols they were very knowledgeable and assisted me when I needed a cable and I did not have one they were very very nice as well and extremely helpful. And I worked in customer service for most of my life so I feel that I’m qualified to read these people and I feel that they were absolutely the best part of your geek squad

I feel very safe with Geek Squad! They are very knowledgeable! Any problems , they fix!

Love the service and the customer service over the phone.

This was a great buy. It works great. They always finds a way to satisfy the customer.

I've never made a large purchase at Best Buy w/o the Best Buy Standard Geek Squad Protection service. A Best Buy Geek Squad Agent recently determined my Sony XBR-70X-850B had a bad panel / display after two years. I was provided a phone number to call for a replacement. Although I wasn't given "full credit" or what I paid for the TV two years ago, it was close to what I paid two year ago. I asked about upgrading to the Sony XBR-75X940D, and to my surprise, I was able to apply the "credit" towards a brand / model that was a "step-up" from what I had. Within 10 days, I had my new TV (Sony XBR-75X940D) delivered by two Best Buy Geek Squad agents and set up in my home. I won't ever go without the 5-year Standard Geek Squad Protection plan.

Love this great to know that you are protected without the extra cost

Hopefully won't have to use it, but I'm happy I covered the purchase.

Love geeksquad employees are the best thank u best buy

Great Service!!! Definitely worth getting, team was very helpful

So we got this after debating several monitor choices for our new PC, and I'm so glad I decided to grab this. It's great for gaming, okay for office work, incredible for watching shows and movies. It's only 42 inches, which is small for me for movies, but the quality is out of this world. I usually go for soundbars/speakers right away but I found the built in speakers to be manageable for now. Love it!