Customer Ratings & Reviews

I always get protection on that items that I purchased because you never know what may happen.

I called the Geek Squad about a 5yr warrenty I purched when buying a new TV. Although I got transfered to several different people everyone was helpful and curtious leading to me getting the issue resolved. I recieved approvial for a new TV no cost to me. The BB team really went the EXTRA mile.

THE OPINION OF THIS IS WHAT I HAVE TOLD YOU BEFORE IT S A VERY NICE SREVICE.

Very convenient. Gives you piece of mind. It’s a good investment.

I have not had to use this time I bought the protection. It does however give me piece of mind. Another time I bought this protection and did have to use it and it was easy to have them take care of everything.

Hopefully don't have to use but will be nice to have if I have any problems with my open box item.

BETTER SAFE THAN SORRY... THIS IS A MUST! DON'T FORGET

I got burned (pun intended) with my Sony A1E OLED with a couple burn ins in just owning it for 2 and a half years and didn’t have coverage. Upgraded to the LG GX OLED for my new XBOX Series X console and couldn’t be happier. I now have peace of mind knowing Geek Squad will protect from burn ins. I have used Geek Squad in the past for a product and the service is the best. No haggle or hassle. If you purchase a OLED tv I would highly recommend purchasing from Best Buy along with the geek squad protection. I purchased the 5 year plan. The cost was fair.

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy

They helped me choose a product in my budget and size range

Beautiful television picture. I am very happy I bought it.

The material is excellent. I highly recommend it and it looks very comfortable on the wall.

The extra protection through geek swap squad was reasonable for the time covered.

Feels good knowing my things are protected if something happens.

Excellent combo with the TV, pictures are so vivid!!! Makes the game come alive!! Didn't even have to adjust pic or sound!! Amazing quality!! I recommend it to any gamer!! And geek squad keeps it safe too!!

I like having a piece of mind should anything go wrong.

Better safe than sorry. Can't tell you how many times getting a warranty has saved me a ton of money.

I can hold my own but i alway get great service with my Geek Squad! Fast, reliable, replacement fast, walk you through trouble shooting. They are great!

We purchased this extended warranty because my dad has recently been having issues with his Samsung TV. The TV itself is really good until it glitched out at less than four months. The Samsung rep gave me the option of having their subcontracted serviceman or Geek squad handle it and I chose Geek Squad thinking it would be faster. Turns out it was but the person who set up and scheduled did not diagnose the problem correctly and therefore ordered the wrong part. I decided to keep having Geek Squad reschedule to fix but decided to try to see if Samsung could get it done earlier but when Samsung scheduled the service call, the company and number given were unreachable by phone and I couldn’t find them listed in Hawaii so I cancelled it and will look forward to next weekend when Geek Squad will return.