Customer Ratings & Reviews

Glad to have protection on my television set in case something goes wrong.

The agents Set it all Up for me! And explained it step by step. Such patience! I was so happy.

It is great if you have a problem just bring it back to them

I'm glad that Best Buy offers a warranty in addition to the one from Sony the 5 years gives me peace of mind for my investment.

Best insurance u can have , it covers so much, Best Buy has u covered , thanks geek squad

I love that if I have an issue I know who to directly contact to fix it.

I have not used this service yet. I bought it for assurance of having a working monitor. It has not needed any attention of the squad as of now.

Worth the $100 bucks for geeks squad to look instore vs sending off to be looked at.

Always good to have the geek squad! Protection and service are a huge deal for me!

I have peace of mind. The geek squad are always very knowledgeable. And I have always received great service from Best Buy.

So much security provided by buying this warranty. Spend a few extra dollars for the added protection. You won't regret it.

The service purchase gives me peace of mind in case the tv malfunctions.

Geek squad is great to have for all devices specially if you have questions on setups.

Great TV thinking of buying more. I love Samsung. Thinking of buying a Samsung refrigerator

Great purchase—customer service is superb! Highly worth it.

Well i call my local geek squad and they tell me how to setup in my home and everything work great!!!

The agents have been extremely helpful whenever inhave needed them. Great customer service.

Quick, curteous. Perfect set up of our TV (mounted over the fireplace) and speaker. Not so perfect set up of our basement treadmill (belt skipped).

Better safe than sorry. I have used this type of warranty before and they always deliver

I'm finally writing a review for this tv. I had a thunderstorm about a few months after purchase and the quality of the tv hasn't been the same. I reached out to best buy to come fix my tv and just like most of you said, I had to contact Hisense to come out. because of the Manufacture first year warranty. Three tv specialist have been to my home and nothing has changed. The picture isn't sharp/clear at all anymore. I was told that I have to deal with this tv until after the one-year warranty is over. I couldn't believe I had to wait this long to enjoy my tv. Withing this timeframe I went back to best buy and brought another 85-inch tv which I'm happy with. I agree with one of you said, why did I pay for a 5-year warranty when it really a 4-year warranty? My one year is coming up, and I hope best buy can take care of their loyal customers. But I wouldn't recommend this tv for anyone. The worst tv I ever brought.