Customer Ratings & Reviews

The agents always fix my computers, they are friendly and knowledgeable.

Something good to have in case the product fails on you

Great warranty. Haven’t used it yet but good to have

Great price for a little piece of mind on an inexpensive television.

Always get the protection. Great value to protect your purchase.

Nothing but good things to say about the Geek Squad. Fast. Efficient. Helpful.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Geek squad always dependable. Helpful and easy to work with.

Always have protection. Geek Squad is awesome. People are great.

I love it work wonderful best buy..................

The Magnolia sales person was very knowledgeable and helpful, informing me of numerous options and promotions without pressuring me. Buying on Black Friday saved me 25%!

Very good product. I absolutely love it. Works perfectly fine.

I purchased this cause I tend to sometimes need these kind of products. But I hope I never have to use this.

I thin this was an excellent warranty package for the price and coverage.

Haven't had to use this yet for the tv; but I've used geek squad in the past with a great experience.

Good protection plan for when you have something wrong just keep all your info for the item that's covered

They are always easy to deal with no matter how big or small your problem is.

I purchased the protection plan, but end up not needing it due to the return. It is a reasonable price.

Can never go wrong with having the protection plan if something does happen geek squad is there to fix it!

I purchase the coverage everytime it is offered. It is easy to use and the Squad is always helpful.