Customer Ratings & Reviews

The agent came in and used the covid-19 guidelines for safety.

Perfect service for my product purchased and it was very cost effective.

Best Buy has the best warranty- they are always helpful and I never have a problem when i call.

I liked the fact that I was offered a 5 year warrant on my Sony tv. So far i haven’t had to use it.

GEEK SQUAD FOR THE WIN BABY. IDK WHY I BOUGHT THIS BUT CANT GO WORNG

Great purchase. I am looking forward to utilizing it in my future.

Got my tv extended warranty alway buy geek squad protection you'll never know what tv can go out of order

I really hope I never need it but it’s great to if I do!

Please add more Nvidia 3090 graphics cards. The struggle is real

Bought insurance for tv just in case it ever breaks or anything.

I loved the price for the protection plan. It was very affordable.

I'm here for the squad... This gives me security knowing that I'm covered w a protection plan.

It helps me sleep better at night knowing my tv is covered in the event of something going wrong.

Sound bar was installed with a completely hidden wire install

This made our game room look amazing and easy to hang

I added this to my television purchase for extra protection

Great service and worth the mo ey for the piece of mind

I purchase this product for everything i but here is the best

I have always been a big believer on The Geek Squad protection plan. I purchase a premier TV LED 8 seriers Samsung and I wanted to ensure that I was being protected under Geek Squad protection plan. My kid had accident where my TV has a crack on the screen and was told that it would be replaced by customer service representative I was missed informed Once I scheduled an appointment and was told that I would be taken care of. I was excited to tell my family that it would be fixed. Come to find out later that evening the technician that was going to come out to fix my TV told me that he would charge me an additional $100 in order to take a look at my TV and he asked me what had happened to the screen. I provided to him the information as to how my screen got cracked and mention that the protection plan did not cover and if he ended up coming to my house. I would be billed an additional costs just to look at it. I appreciate the technician explaining to me my options before being billed more. I would like to provide a lower rating but it is not possible. Very disappointed on being missed inform by the customer service representative from Geek Squad that schedule my appointment. It's been over a month and half now i have not yet recived my reimbursemnet nor my extra remote that is included in the protection plan. I would think twice before buying TV protection.

I always buy the Geek Squad on all my purchases from BestBuy.