Customer Ratings & Reviews

Tv went out, there saying it's going to take 2 weeks to get some one out to my house, then who knows how long for the parts or replacement.

have not had any help from geek squad except for disappointment

When you’re on the phone with them first thing I ask you is your name and phone number in case you get disconnected and they will call you back they never call you back. I’ve been on this phone and fighting with them for a week trying to get an appointment now I’m without a washer. They are the worst ever.

For some reason I have a 5 year warranty but it never showed up on my Geek Squad warranty items for some reason I bought it in 2017 it should be warrantied until 2022 but it's not on the list wonder why that's Best Buy for you

Extended warranties for large apliances are a must but for tv and small personal items read the fine print, or discuss the coverage with the sales associate. I purchased the coverage for a Samsung tv, to find out they will not cover a cracked screen, granted my 7 yr old son tapping on the screen to wipe off a smudge didn't help either. But when you say 100 % coverage then say " coverage won't cover a crack in the screen" that's not 100%...I know the screen was cracked due to contact , it's not like I took a sledge hammer to it. It was an accident , what ever the reason read the fine print!

Have to say that this was the WORST experience Ive ever had with a company I just spent hundreds of dollars with and took their advice and bought their geek squad exrta protection. I had to ask the manager, "Is this what you call costumer service". All in all this wosrt experience Ive EVER had. Thank You Best Buy

I was told when I bought my grandkids the TV, that getting the Geek Squad protection plan would cover anything to do with the TV. The screen cracked from the inside some how and Geek Squad said they would clean the TV but that was it. I really could have bought the TV from __________ or _______ for the response I got from them I tried calling the 1 -800 number when they found out what I was calling about I was on hold for like an hour, finally had to hang up. Won't get the protection plan again, it's a waste of money. Guessing I have to buy my grands a TV every year if I buy it from here.

They would not unwrap and inspect my dishwasher they dropped it at the door would not allow me time to open it myself said it wasn’t their job they were too busy and had to go. They told me they wouldn’t drive their big truck on my concrete drive they would carry it from the road they showed up drove right to the door then told me they were going to carry it more than 50 feet.

Useless. 50 character minimum, so "utterly useless".

The service protection plan isn't worth it. I messed up my tv internally and they wont fix it. They consider it physically damage but there are no cracks or anything on the tv screen. The plan is a waste or money which I am sure they knowing already.

This TV does not work with my Alexa. I have requested another TV but told that I was going on to be charged $133 on install of the TV from where y’all bought a TV here that don’t work properly. If I wanted the TV that don’t work properly, I could’ve kept the one that I had. It works better than the TV that was bought here.

Bought a 5 year warranty but apparently they don't let you use it till the one year manufacturer warranty falls off, so your paying for 5 years but your really getting 4 it's a rip off

Called and talked to someone about our protection plan that we purchased a the tv we purchased and was told that it wasn't any good after we were told that if anything ever happened to the tv that it would be repaired or replaced under the protection plan, now i have to go back and purchase another tv because best buy won't stand behind their protection plans that they sell.

No use for protection, I had a gaming monitor under 2-year protection and I was told if anything happened to it I could use that protection to replace it, and was told I couldn't. Very Poor

I really didn't like the facts that I couldn't use them to help me when I had problems with my television

Because I did not open my box right away I did not know the screen was cracked. So now I don’t have a tv. It was a gift so I had to buy another tv .

tv broke and now I have to wait 3 to 4 weeks of a 3rd party to fix, if I would have know best buy does not fix tv's I would have saved my money on the warranty and just fixed or got someone to fix it for me....

I spent the extra money to protect my TV and wallet if there was anything to happen to it. Google the internet stuff and how to connect your TV in the ways that you want. My 3 month old 50' smart TV happened to get it's screen cracked. When I called to see what I could do, I immediately was stopped during my sentence and was told by the service member, "We don't protect your TV from a cracked screen." Really? Why would you buy a protection plan for a time like I am currently experiencing, only to be told that what I thought I was buying is actually an unprotected plan.

Don't waste your time or money. Geek Squad used to be great but now it is just a cash grab for Best Buy. If you don't BUY service they will not help. Brought a laptop up to have it looked at and left ticked off after being told I can't drop off a laptop unless I had an appt...and in order to make an appt had to buy a plan from Geek Squad...like I said just a cash grab

Not worth your money! We purchased this only to find out it would only cover if like the light bulb inside the tv went out. Just take care of your tv !!