Customer Ratings & Reviews

Never offered so I’m having to pay another company for assistance

Vvtv gfvghgjhu highlight ghjuygb thing yhjju Hahn u.

Learned that buyers had problems with Geek Squad and the Protection Plans. We returned it.

Team should inform customers that item has to be inspected before receiving geek squad protection

Geek squad or warranty for item. Just keep the warranty

Best buy ussually has the best warrenties of any store. Apprentntly when it comes to tvs, however, they cover nothing other than defects $200 for something the manufacture would do.

I was given a date for the Geek Squad to mount my TV and they never showed up. I called in an was given the run around and then was given another appointment 3 weeks later! Once the men finally came they couldn't mount my TV. My husband had to do it!

First time I had to use this they just told me to call the manufacturer.

Plan says it will cover accidental, surge, etc..... Tv was accidentally bumped and knocked to floor and cracked the screen. When trying to get the warranty to cover it and get replaced was told it was not covered under the extended warranty.

Being bounced around and I have a warranty awful service

Just okay service, not sure it’s really worth the additional money.

Good price but dropped it off at my garage and I had to pay to get it drug upstairs and it scratched my wood

I have asked for the policy multiple times and was left on hold for hours. I still do not have a copy of it!

They delivered and set up the TV. They left the old TV at my house, they were supposed to take the old TV with them. I called the geek squad and was told someone was going to call me back within 24 hours. I have not received a call yet. I was told the old tv would be taken back at no charge.

Tried 3 times to get tech support. Talked to some foreign person each time could not understand, could not talk to someone in USA. Was told a manager from Wilmington< NC store would call me. Never did. Totally disapointed with Geek squad. A rip off no stars if I can.

I paid great money for an extended warranty but the tv needed to be replaced before the warranty even took place, they did replace the tv but i lost my warranty so now flying on a wing and a prair. If it breaks again i have nothing. That is why i don't like warranties.

Called for repair service and was told they would not be able to help me.

not happy with this process at all i returned this item and the refund has still not shown up on my account and the person at the desk was just as rude when i explained this situation--still waiting the refund for this product the tv was already returned so i dont even have the product either

Salesman sold me 5 year warranty, said it covered everything, guess what he lied, big surprise. After doing business with them for over 30 years I'm done!

Geek squad standard protection plan was honestly waste of money. Save your coins Best Buy has been ripping ppl off with this