Customer Ratings & Reviews

This is a AWESOME tv, picture clarity, brightness is AMAZING. I couldn't be happier. Samsung definitely did a fantastic job with this model. The staff at best buy was super friendly and fast. I did have this mounted and setup through best buy. They did a fantastic job and was also very professional and polite. Great job

This this has a crazy amazing picture and sound!! Honestly it has better sound than much larger units I've bought recently. So surprised at how impressed i am with the quality of this thing! Got it for our camper but while I'm testing it now timing of getting another for my kitchen!

Geek Squad is great, I would definitely recommend geek squad.

EZ to work with, They came out to the house and fixed everything.

Got the protection and it makes sense, not everyone covers the services provided by geek squad.

The Geek Squad are the best ,they was pn time and very perfection with the jonlb

Safe and not too expensive. All you need is less headache!

I have needed warranties sometimes in the past. Best takes care of their customers with this warranty.

Love the extended warranty from Best buy. Very friendly staff and easy claims.

Geek squad protection is the best for all of your purchases. If anything goes wrong they will help you get a new one or fix the problem with the item you bought. It really pays to have protection for anything that you bought that supposed to last a couple of years or more. I highly recommend you purchase geek squad protection coverage.

Generally, I never buy warranties. I am glad I did one time way back in 2016. My huge and great (for the time) Samsung 65 inch S-UHD developed a white spot on the screen last month. One phone call of maybe 30 minutes and I had my return authorization code. Finally got around to taking it back to the store yesterday and it was a seamless process. Thank you to the manager and crew at Best Buy store # 1120 (Charleston, SC) and to the phone team at Geek Squad.

This is my second Tv and I like it at lot and I enjoy it

Bought my TV on sale and got the 5 year warranty. Had the mainboard go bad on the TV and even though I bought the TV on sale, they gave me the original price of the TV so I could get another one. I told them what TV I wanted paid the difference and got another 5 year warranty. They brought the TV to my house and took the old broken one with no addition fees. The warranty is definately worth it.

I had an issue with A TV I had for only 1yr It had sound but the screen was Black,The Geek Squad was awesome They made sure they had found out Why A s What was wrong with it,Come to find out my TV Was no good and becauae I.Had the Geek Squad Protection Plan I got a brand new TV 1 wk before Christmas

Great buy im glad i brought the protection so incase i have a issue i can return it

Set an appointment to repair my Maytag dishwasher and will have to wait over a week to a 7 am to 7 pm window that may be narrow to a 4 hour window the night before. What a disrespectful way to treat your customers Best Buy. I don't expect much for the appointment but will see. Your customer service system from the store, which I never came back, now online, is not good. I have been a customer for years, but I think this is my last time buying at your store. Very disappointed!

Bought 4 yr. protection in 2011 Samsung noticed a dark spot on TV. out of factory warranty. But had Geek Squad Protection called up and was able to talk to tech over phone. Got a full Best Buy gift card for what I paid for the TV. Also Best Buy store was very helpful in finding a new TV. Still believe in Samsung but bought protection again.

the 5 years protection makes a lot of sense, with the services provided by geek squad.

A 5-year warranty add to a 12-month MFG'S warranty which is total 6 years. You can't beat those terms.

Must have, highly recommended, purchase it with every product.