Customer Ratings & Reviews

If I can, I would give it no star - that's what this protection plan really deserves. I purchased a set of Samsung washer and dryer in April of 2020 along with Best Buy's 5yr protection plan for both unit. Six months in, and the dryer is leaking gas (inside the dryer). I called to schedule an appointment for service and to my surprise, I cannot even schedule one for the next 30 days! I understand that perhaps service is backed up due to Covid, and asked to schedule me even if it is pass the 30 days. The customer service told he can't and I'll just have to keep calling in to see if I can can an appointment. Really? What kind of service is this? When they want your money, Best Buy makes it easy to purchase their protection plan, but actually need their service, you can't even get it! This is a joke, don't fall for their protection plan. Thank god, the dryer is still under the manufacturer's warranty and I was able to get Samsung to service it. Save yourself the head and time, and a keep your money in your pocket if you are even considering purchasing their protection plan which you can't even use.

Going forward I warn everyone to be wary of making a purchase of the Geek Squad protection plan. Due to a problem with the purchase I reached out last Thursday and made an appointment for a technician to come out. The appointment window was for today (Tuesday) from 7am-7pm and then yesterday I received a follow-up with the shorter window of 2pm-6pm and to confirm my appointment, which I did. 6pm came and went without hearing anything from the technician or Best Buy so I reached out. I was informed that today is the scheduled day off of the technician that was supposed to come out for the repair. I was told that I could reschedule my appointment and the earliest would be next week. When I reminded them that I did everything on my end to be prepared and how the only reason I knew no one was going to come is that I called after the scheduled appointment window, I was informed that they are sorry and to "make it right" they would send a technician out next week for the repair. I have spoken to several representatives this evening have been refused the opportunity to speak to a lead/manager/higher up regarding the situation. 1 of the reps even suggested that it's ok that it has to be rescheduled and that it's a full window because I can just speak to my manager and request the day off so I can make the new appointment. There is a complete disregard for communication and customer service and doing right by the service being offered and paid for.

This tv has a very good picture, however, the HDMI port is not working properly and I have to return it. Also, I’m not able to use my Roku stick with it.

Purchased a 32" Sharp Smart-Roku TV in March 2018. A few months later it would only display lines on the screen. Since I was told that the Geek Squad Protection plan would cover anything the manufacturer's warranty would not. So, I called Geek Squad and took the TV to the Best Buy store in North Little Rock for them to send off for repair. It took over a month for them to send the TV back to me only to tell me the screen was damaged and screens were not covered under my Geek Squad warranty. Now I'm stuck with a two year protection plan that covers a TV that doesn't work. This has been a very disappointing experience and one that will have an effect on where I spend my money.

Had to get a protection plan. I had a surge come through my house and fried all my electronics.

boght this service to protect the stuff that i buy

The features and the quality of the picture are out of this world. Totally worth the money...

Would give zero stars if I could for non-delivery, but they make u put 1 star to leave review. They never delivered my TV “in-home” even tho written instructions during checkout. I am disabled & bought TV believing it would be delivered inside my home. They never came during delivery window time. Instead they came way earlier & dumped the TV in a public area. They did not leave at my front door AND didn’t deliver it “in-home” even though a Best Buy customer rep told me, “They will bring it into your home, take it out if box & plug it in to make sure it turns on.” Why lie to customers if none of that was going to happen. I even called the delivery guys to ask where is the delivery, & they said they would “be back in 20 minutes.” BUT NOTHING! Why lie and say “be back in 20min” to deliver TV “in-home” IF U are not going to deliver it correctly, at the leasr, stop lying & falsely advertising “in-home delivery.” Worst delivery experience in my life! Never got the TV delivered to my front door, let alone IN-HOME, inside my home for delivery’ If you are a disabled individual who is relying on in-home deliveries, this is not the store for you. Every other respectable company when promise to deliver “in-home” they all deliver as promised. Not Best Buy geek squad delivery. They dump your valuable purchases in public areas where anyone can walk off with it.

Best Buy Protection is worth it on my daughters TV

I bought this t.v for my son. He is getting a P.S. 5 soon. I hooked up his Xbox one to it and the picture is terrible. Watching Hulu and steaming on it the picture is great. If you intend to play older gaming systems on it, then I don't recommend this t.v..

Dont buy for a tv. Manufacturers warranty is where they shove you. Companies are giving 2 year warranties now. So its a waste. And for some reason still try to sell it to me.

Why would you not, They stand behind the product and will do the right thing every time...

I bought a Xumo Pioneer 55 from Best Buy, a guy working there was pushing me to buy it, I trusted him and bought it and then started the issues, the TV is so slow, TV always disconnected from the internet I tired to return it to best buy they said no contact to Xumo I contacted Xumo they said no contact best buy Last week best buy said we will take it but you need to pay 89$ plus the tax to ship it to XUMO to fix it!!! Really I bought it with the issues and now you want me to pay to fix it and it’s still under warranty I bought it from your store and it should be taken from your store I cancelled my membership with Best Buy they have worst service ever I don’t recommend to buy from them they are the worst buy not best buy DO NOT BUY FROM XUOM EVEN IF THEY ARE JAPANESE COMPANY THE ARE SO BAD I think Sony and LG and Samsung are better than XUMO horrible company and product and customer service

Worth having the peace of mind knowing you have the support should my product fail

Worth having the peace of mind knowing you have the support should my product fail

I took 2 star’s off because the tv is actually 38” not 43” but still a nice tv. Price should be reduced to reflect the correct size.

Was great for first few years now my picture went out but other then that was good now I got get ahold of them and see what my warranty covers hopefully it covers it

Thought that this would be a great addition to have with the purchase of my new tv

Best Delivery Scheduling is horrible!! I would definitely not recommend. They do not care about your time even though it’s their mistake. I took a day off to receive my TV only to be called 45 minutes before delivery that my TV is not in. I’m pretty sure they knew that yesterday and could have saved me from taking a day off for no reason. On top of that. I called the delivery people and was told they have a appointment for Wednesday open, but Best Buy tells me they can Schedule delivery for Wednesday, but not installation when I just talked to delivery guy who does the installation says he has an opening for Wednesday. The delivery company seems awesome and helpful Best Buy themselves not so much. Not even a sorry for the inconvenience because of their mistake. I will never buy from them again that is horrible customer service

i recommend geek squad for those who are technically challenged...good support.