Customer Ratings & Reviews

Very easy to communicate with when I had questions regarding a tv I purchased a few years ago. They were nice and friendly and offered me good advice when trying to figure out how to expand my tv’s storage.

Peace of mind in case a product becomes a lemon. Anything man made eventually crumbles. Protection plan are a must. Helps save money when you need to get a replacement or fix on an expensive product.

Absolutely excellent decision as my TV needed a repair within 12months and completely replaced within 24months. WARRANTY was well worth it as the service was great and the replacement went so smoothly that we had new TV on the wall within 3days.

Great store and delivery service. Would definitely recommend.

Fast and easy. Bought with my other tv and was replaced fast no issues

I urge everyone to consider an extended warranty thru Geek Squad. I recently had to make a claim on my 60" and since they didn't make my particular model any longer, they replaced it with a 65" yaaaa!

Awesome extended TWO Year warranty. Love the Geek Squad warranties. Because typically if something goes wrong during the warranty BestBuy will just swap it for a new unit versus wasting time waiting for a repair! Well worth the warranty for peace of mind!

One star lost after anticipated repair wasn't listed as solution (though appears to have occured) When I brought in my son's tablet for repair, the technician felt the port was bad and wrote it up as such. When it was returned, no port repair was listed, but upon observation, it appears to have been performed. I would have liked the complete repair process to have been documented. The charge cord was replaced as listed repair. Ultimately, the tablet is working/charging properly but I'm worried about the process. This time it was an unlisted repair. Next time it could be a claimed repair that wasn't performed.

You never know what could go wrong or when. I invested a substantial amount on my television and certainly hope it lasts as long as my last one which is 16 years old and still works fine. I just wanted some new features. It will likely be a while before I want to upgrade again so if this one fails for any reason, the added protection will help prevent unnecessary costs.

I love Best Buy, they have the best insurance policy for their products!

Always a seamless and reliable experience! It’s nice to have knowledgeable help when things go wrong.

Highly recommend for everyone cant go wrong without it

The agent that delivered was great! Set everything up where we wanted it with great care and hooked it all up. He made sure everything was working, gave us some instructions and we were set to go. Thanks Geek Squad,

It's piece of mind to purchase this protection plan. TVs are much more complicated these days and require a skilled technician to remedy a problem. I've got this backing with this plan.

THE GEEK SQUAD IS A GOOD VALUE. IF YOU VALUE PEACE OF MIND.

Had purchased a sumsung tv from another retailer strike 1, tv had a problem so contacted their their warranty department with no resolve Strike 2, was treated very poorly Strike 3 !!! Have learned my lesson now and will only purchase my quality items from Best Buy and their warranty group…

The greets squad extended service gave me five years, a piece of mind on a major purchase. They were professional about the install, and making sure everything worked properly before they left my home.

It's cheaper than most 5-year warranties on the market. I hope I never have to use it so I can't tell you how efficient and good the company will be. But I had a problem with Best buy once before and they fixed it as best as they could. Problem was delivered the wrong TV and they couldn't fix it until the deliverer said it was delivered which took them days.

I felt comfortable purchasing the protection with my TV even though I haven't had to use it yet. I have used the Geek Squad for my computer in the past and they were very responsive.

Worth the extra money was able to get my broken tv replaced