Customer Ratings & Reviews

Great for keeping your products covered would highly recommend for peace of mind.

Have used it in the past and very happy with the service.

I got this protection plan just in case anything happens to my $1000+ tv. Best Buy has it all.

I purchased geek squad protection for a previously purchased TV which quit working 2 weeks before the coverage period ended. I was given a full refund with no hassle at all. I recommend paying for the extra protection for any large purchases.

Excellent! Good Service and nice atención for the empleados. I like Best Buy. Is the BEST

Got our tv replaced for free 4 years after we bought it. The backlights went out. Setup an appointment. Technician came out and made the replacement super simple.

Haven't had to use this and hope we don't have to, but it's there if we should need it. Gives peace of mind!

I know people look at warranties as a way for companies to gain more money from you, but I am a BIG fan of Best Buy's warranties. For one, why would you spend hundreds of dollars on a product and not cover it? You don't buy a car and not get insurance? I've had great luck with ALL of my electronics (knock on wood) but I still don't want to risk it. If I spend hundreds of dollars on a product, its an investment that I want to make sure is covered.

Great service when you need it. Arrived on time and did great work.

Great product to have for those expensive items! Unfortunately we had to us it numerous times for our 70 in. 4K t.v. and had to swap out for a new set in just 4 months. With a bit of back and forth, was able to get the warranty prorated and transferred to the new set. Otherwise, the warranty is considered fulfilled once a new set comes into play. This part of the policy I do not agree with. Even so, I would still recommend it

I found out after first purchase to add Geek. Works wonderful from home did not have to go into store for one of my devices. But did on computer problem and they solved the problem very quickly.

I liked the 50 inch display and audio quality. Got this one for $419 which wasn’t a good deal for Blackfriday. Kept looking and found similar Samsung 4K UHD with HDR 58 inch for $449 which was a great deal for Cyber Monday. I didn’t find much difference between 6 series and 7 series. So replaced this one with 58 inch 6 series which was a really great deal for me. I loved playing ps4 games in this bigger screen.

I always purchase the Greek squad agreement when I purchase televisions as the manufactures warranty does not include shipping and at times the service is not very good. I have found that the geek squad service backs up the purchase of the TV really well.

We wish that we purchase the 5-year protection with the TV purchased in June 2023.

It's kind of hard to Rate, I have not had the opportunity to use the service. Hope I never will.

And he's always a good thing to purchase the protection plan.

Don't think I'll need it but bought it anyways just in case

Over the years I have purchased many items from Best Buy. I purchased this plan for most of them. Thankfully, I haven't had to use it on too many of the items, but it was and is a good investment. Once I had a computer that needed replacement and there were occasions when I needed tech support for an item and received the help for free. I consider it a small price to pay for insurance that, like most insurance, comes in handy if you need it.

Had problems with my SHARP TV Remote, THREE YEARS after TV purchase. Only ONE PHONE CALL, to GEEK SQUAD, and a Brand New Remote was at my Home in JUST A FEW DAYS! No Hassle + GREAT SERVICE! Super SUPPORT, 3 years AFTER TV PURCHASE! Thank You Very Much. GREAT JOB!

The 5 year geek squad warranty is excellent. If they can’t fix the TV they will replace it. The geek squad comes to your residence they are very polite, professional and prompt with time.