Customer Ratings & Reviews

Audio sucks! Internet channels audio keeps going. Even after restarting with restarting. This tv is a lemon! Need a total replacemen

To expensive and instore personnel should communicate MUCH better with the techs that come out.

Being bounced around and I have a warranty awful service

Because I was having a problem with the reception at my home and the price I paid for the TV, they would not send someone out for home service. I have Geek service on my computer and my printer and have never had a problem getting the service I needed. This is the first time and hope it is the last time because I like Geek service.

This additional warranty are trash, my tv fail 1 month after the warranty expired and nothing they cant do. They should call 1 year warranty because the manufactured doesn't count, they representative told me nothing we can do, pretty much i have to buy a new tv. Worthless

Why is Best Buy Service cost so much more than other stores that sell same items & service cost is much less?

First time I had to use this they just told me to call the manufacturer.

Not happy with it. Keep $50 us to death. Had them come to hook up Eero net something to Help with streaming and internet. Guess what they can’t connect printers. My google home is not connected either. I have to wait two and a half weeks for printer person to come out now.

Learned that buyers had problems with Geek Squad and the Protection Plans. We returned it.

Have not had to use them to be able to review them

Called Geek squad the same day I got my TCL tv, sidney was rude and no help. I returned it and canceled my complete order.

The geek squad never honored my 5 year extended warranty after the TV malfunction two years after purchasing it. The geek squad tech never showed up to the second appointment. never again with Best Buy.

trying to get answers to what is covered is impossible waited on the phone for two and half hours on the phone and when a live person came to the phone she hung up on me in less than 4 seconds service sucks

Called for repair service and was told they would not be able to help me.

Initial install, came back a second time to figure out a problem with the remote. They wouldn't trouble shoot over the phone, and took 1 week to schedule a visit.

Aweful experience best buy kept me circling for 5 months May 2024 to Sept 2024, With no one showing up on their in home appointments. Then they won't service the TV in store.

Save your money, they refuse to help even though I was told impact damage was covered. Clearly the sales person has no idea what they are selling. Stay away from!!!!

I know more than they do technically so this is a waste of money. Nasty attitude. They hung the phone up on me again just this week

Would not purchase this service goes into effect the day of purchase amd the warranty fpr tje fridge is just as long and makes this product a waate of money luckily we caught it amd the refunded our money

I got this for my tv, but I’m giving the review based on what happened with my laptop. Please do not buy this at all.