Customer Ratings & Reviews

little problem with color and picture it was replace it in 2day.Technician came the next day.

Got this just in case, never been happier. Got this for our TV and safe to say it's nice to have. Haven't had any issues with it

I decided to buy extra protection for my tv and chose the 2 year warranty. I figured buying a floor model it was worth it for the extra protection and I wasn’t wrong. I was having issues with the smart tv connecting to WiFi and simply scheduled an appointment and dropped it off for repair. The turn around was great and the best thing is that there was no cost to me.

I took my laptop in thinking it was at the end of life geek squad professionals explain to me that if you wipe delete the old information laptop will work like new they added new virus software works fine took approximately three days and as promised they delivered I’m very pleased with their service

I bought this for my mother when she had her new TV set up. She has already used it and the service has been great. I think they helped her set up her hearing aids to connect to the TV and have helped with other functional things she did not know how to do. Very happy with service.

Value per money,must have warranty for your electronic devices

Have purchased peak squad warranties in the past, and I’ve always been satisfied.

When I call Geek Squad and told them that the delivery man just came and dropped off the TV without helping me set it up, they told me not to worry that he would have them turn around to help me set it up, and that put my mind at ease that I made the right decision but getting this warranty.

geek-squad rocks and best buy treats u with high priority when u have an issue no hassle service and they are so knowledgable

Have not had to use yet, because the TV is running very well.

I read several review for the tv I was about to purchase and there were some problems. The people had the geek squad protection and noted the timeliness and ease of replacing the troubled product with the protection plan. So I purchased it. I hope I do not have to use it but am glad I have it.

Have not used being new TV as of yet but will call if any issues.

I was a fool for not buying this service before so i made sure that I did so this time. Eventhough my TV is rated well in quality and lifespan you just never know

Excellent product and I will continues to buy electronics from best buy and fantastic customer service representatives.

Glad I purchased this extra insurance. I feel so much more comfortable about my purchase knowing that I have this.

Agents are kind , courteous and knowledgeable. I've used their service in the past and have always been satisfied.

Have yet to use it, and I hope I don't have to! My TV arrived in great condition and I am barely home to use it, so hopefully I won't ever break it! It's there for peace of mind

I never had any problems with customer service In my visits they were very responsive and courteous and helpful

We always buy the extended warranty from Best Buy. It always pays off for us. Incredible service after you get past the first round of questions.

About 15 months after purchasing my 65 inch Hisense TV it developed a problem. Periodically, I would have to unplug the TV and then plug it back in in order to get it to turn on. The Geek Squad was unable to secure the parts necessary to correct this problem, so they delivered and installed a new TV. I was very pleased with this outcome and the prompt service.