Customer Ratings & Reviews

Haven’t needed it yet, but you live and learn! Our last tv stopped working at less than 4 years! Now it’s 5 years of worry-free!

Although many people don't like paying extra for protection plans, it gives me peace of mind. I have had some unexpected mishaps with my devices and knowing that I can make an appointment and get my device fixed without an additional cost is worth it to me.

I mean its pretty much the best plan you can get with any purchase. Has come in handy plenty of times when life's accidents get in the way.

Glad to have protection on my tv. Haven’t had to use it yet and hope I don’t have to.

Tv is just the perfect size for a kids room. Picture is perfect and very vlear

For big ticket items, this seems like a must have.

Beautiful tv!!! Love the way movies sound! No sound, just the tv

The geek squad is always great. Anytime I have needed anything it has been easy to get handled.

I got this coverage because we are moving to CT in June and I wanted to protect my new TV for the move. Turned out I needed it about a month after I bought the TV. Called the Geek Squad and they came right out. Ordered the part and had it shipped to my home. They were there 2 days later and installed the part and TV has worked great ever since.

Was not checked out after installing now tv will not work with remote I have tryed to get them back but customer service has not made it happen I can not recommend this service if they cannot make my new Q-LED work with remote can’t figure out why Best Buy wants input from customers but after reading reviews doesn’t follow through and make it work with Samsung remote control

Tv went out and being under warranty they brought a replacement to my home!!

I would recommend this for any led or lcd tv. As time progresses single pixels may go out (has happened to me) and the entire panel will have to be replaced. This becomes expensive and after time passes they will just fulfill your warrantee on the tv because the panels are not made any more. I had a pixel go out and it drove me crazy having a white spec on the screen. Ultimately it's up to you however.

Never EVER disappointed. I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! A total peace of mind...

Its a piece of mind and easy to use if needed in future.

I have been a member of the geek squad for years, it is a great guarantee of having all of my electronics working right without any bugs.

So glad I got this protection plan! It paid for itself shortly after the first year when my manufacturers warranty ran out. In-home service was excellent. Unfortunately I had to buy a new plan with the new replacement TV.

Purchased a new TV. After 1 year, it had problems. Took it in to the nearest BestBuy and the had it fixed and ready for pick-up within the time they quoted on repair. Very happy with the service! They made sure everything was taken care of and the TV was working as if it were brand new.

I purchased a 40" Sony with extended warranty. At about month 14, std warranty ended at month 12, I suffered a lightning strike that took out my TV. I brought it in to Best Buy, they shipped it off for analysis and they gave me a full credit. I used that credit plus some cash to purchase a new Sony 65" XBR 4k TV. Awesome pic.

Agents loaded in to my car with such professionalism

A must have for your expensive purchases and make sure to get the max time ones because things usually break after the 3yr mark.