Customer Ratings & Reviews

Love having a back up just in case anything goes wrong. They offered to come out free!

When we purchased our new product, we also wanted Best Buy's 5-year protection plan. So far (thankfully) we have not required it, yet it is comforting to know the protection plan is available.

When we purchased our new product, we also wanted Best Buy's 5-year protection plan. So far (thankfully) we have not required it, yet it is comforting to know the protection plan is available.

Fast and easy set up by the team. They configured everything so all I had to do is turn on the TV and start watching my shows.

I thought this review was for my 5 year warranty not Geek Squad service. Although, I could use Geek Squad services to make sure I'm getting top quality picture from my TV. I hope I will be able to leave the future better review about Geek Squad services.

This is another item that’s a must. We’ve used the Geek Squad a time or two and couldn’t imagine life without it, they haven’t failed us yet!

I bought this protection because I thought it was a great deal. With the advice of the salesperson it’s better to have than not have just in case I don’t understand something. These days nobody wants to take the time to read

The tv was easy and simple to setup. Picture quality is great.

I really would recommend adding this to your purchase its not that expensive and covers just about everything

Great protection plan over the manufacturer warranty at a super price.

This coverage has saved me some serious heartburn. They're great about responding and the techs were all courteous and knowledgeable.

I started buying the extended warranties when the prices got closer to my 15% of product cost rule of thumb. 10% would be the best, but these are close.

Geek Squad is out standing in addressing issues and getting them resolved. With Total protection I can feel assured all my products are protected. Great program.

Almost whenever I buy some equipment, I buy this guarantee as well. I have used it a couple of times in other purchases and it works perfect. It is always a peace of mind.

Almost whenever I buy some equipment, I buy this guarantee as well. I have used it a couple of times in other purchases and it works perfect. It is always a peace of mind.

I love Geek Squad Service. They do a great job. Always Resolve my issues.

I highly recommend purchasing the in-store warranty because 1: it's longer by 1 year than the manufacturer's warranty and 2: it saves you the hassle of sending it out to the manufacturer. Just take it into the store and they'll replace it.

The well trained professionals of Geek Squad are good when you are in a pinch with your computer. For the scope of work that they cover, they are good. For further depth, you need to go to other computer experts depending on the problem.

We have purchased this warranty to cover the Samsung TV also bought from Best Buy. So far with any warranties we have purchased through them they have honored accordingly.

I had the best experience with customer service and with the in store sales representative!