Customer Ratings & Reviews

Sharp and have a good grip. Looks great on counter top.

I bought the 5 year protection plan for my 2018 OLED TV purchase. That TV ended up with failures covered by the Geek Squad protection, and so Geek Squad replaced my TV with a latest model year version. I had paid the early adopter tax for the 2018 TV, and the protection of Geek Squad helped by basically getting me a new TV with next to no hassle on my end, and the value of the protection meant getting another 5 year protection for this new TV. Hopefully no issues with it, but if something does happen with the TV I'm satisfied that I'll be covered if something does happen. They came and installed it quickly and set it up for me. They also took great care to mind the space, so there was no issue with having them in the house. Not sure when I'd make such a purchase, if/when I ever buy large stuff that has a reasonable chance of failure, I'm getting Geek Squad protection again.

I just wanted to protect my investment. They only disappointment was contacting Best Buy back customer service, You have to purchase Best Buy 30 day price guaranteed or become a member I’ve been buying for Best Buy for over 20 years, Best Buy wouldn’t even meet me halfway on the price match over a $50 difference that I would’ve need to purchase Best Buy membership

If you are going to buy any Electronics from Best Buy always get the insurance 5 years insurance is the best I have a TV to break down on me and I thought about it and I remember I had the warranty thinking that they wouldn't help me gave them a call and they helped me out and just two days with a brand new TV yes this is worth it

Have not used for current tv but I have used in the past and it worked out to my favor. They came checked the tv and recommended it be replaced. I had one a week later and have always purchased tvs from Best Buy ever since

Greek crew hasn't been used yet, waiting for tomorrow

The repair team at the Minnetonka store went above and beyond to assist me with my issue, they weren't able to resolve the issue due to extenuating circumstances, but I left with a plan and was completely satisfied.

They deliver what they promised. I highly recommend and approve!!!

Decided to go with this just in case….but we’ve had Roku before with no issues. But for the price, I think it’s worth it. Hopefully we won’t need it.

Great TV, with good quality of both visuals and SOUND. We have a soundbar that we got from a friend when they moved but even before the sound bar the sound quality was amazing. 4yrs later we are still so happy with this purchase

This service protection plan was lessexpensive and year longer than the Samsung direct plan. Also more convenient sine Geek Squad is everywhere!

When I bought my Hisense - 55" Class H9G TV. I bought the 5 year warranty. It broke 4.5 years later. I took to the Geek Squad. They said it couldn't be repaired. I got all my money and put towards my dream TV LG OLED, So, I bought another. Highly recommend it. It was worth every penny.

I purchased the 5 year warranty plan for the protection for my new appliance. I wanted a warranty that would be beneficial in case I had any problems with my tv.

Simply a Joke! Our Samsung fridge went down under our Geeks quad warranty. It works like this: First You deal with an international call center that could care less about your American problems. Next a geek squad service guy with limited repair experience will show up week 1, then after they can't fix your problem the following week another service guy from another company will service the issue and won't fix your problem. Finally, week 3 a service repair man from the same company as last will show up to repair the unit hopefully with parts, if not you should expect four total weeks for a refrigerator repair. Now if the unit that was repaired goes down you should expect the exact same routine leaving you with $500 in lost groceries, hundreds of dollars in meals away from your home and literally 2 full months to resolve the issue. We chose to buy another refrigerator elsewhere since we could no longer wait.Finally, after 2 months we finally received an ins store credit for the full amount of the fridge which did not apply to our new fridge we bought elsewhere and the broken down fridge for us to throw away with no help from Best Buy! Shame on you Best Buy!

Purchased a Sony TV in June, along with it I purchased Best Buy's 5 year extended warranty. The set developed a problem in Nov. Called the Geek Squad and described the problem. The knowledgeable representative diagnosed the situation over the phone and explained it was a panel failure that could not be repaired. He emailed me an exchange order to bring to my local BB store. Brought the paperwork to the store and they set up a delivery/pickup date for 2 days later. Had I chosen to bring my set in they would have made the exchange right there in the store. All of this took less than an hour to accomplish. Two days later I had my new TV...WOW! Throughout this process every person I dealt with was extremely courteous and helpful. They even offered to let me apply my original purchase price towards any other TV that they carried. Love my Sony so I told them "no thanks". Purchasing that extended warranty was truly a Best Buy for me.

Geek squad delivered and set up my Hisense 75” mini led tv. They arrived on time, was very professional and informative and please t to work with. Would use them again for my next tv.

5 -year extend extended warranty, have not had to use . Reading all the paperwork seems like it’s very straightforward and easily to use.

Always do good when there is an issue. Great to work with so far

Harvey came out for my in-home theater appointment and he was very professional. He was on time and he explained what was going on what I could expect what my five-year warranty covered what was wrong with my LGQNED TV and what my options were was very kind he was cognizant of, my household and that our household was a disabled household, and I was very appreciative of his generosity his suggestions and his great customer service thank you Harvey for a job well done !!

can only be used once and after that it s void on any other fix from what on was told by greek customer service after the fact