Customer Ratings & Reviews

I have experienced trouble in one of the appliances I have bought in the past. Luckily, it was covered by warranty. Geek squad was quick and easy to respond to my claim.

They were on time, cleaned up during the installation, very please with their professional installation, knowledge of equipment along with attitude of the employees

Not sure it was worth the cost but it’s a nice piece of mind.

I bought this with hopes of never having to use it, but it gives me peace of mind knowing I'm prepared if something does go array. Well worth the money!

We always buy protection plans and Geek Squad service when we make electronic purchases. Why not? If anything goes wrong, we’re covered.

Geek Squad has been a great help for me. They provided me with excellent support and service. They are knowledgeable, fast, and courteous.

I haven't have to used it yet, but I love the peace of mind of knowing that I've gotten extended protection and my TV is covered for all and any damages.

Love it......... the best ........................

Every time we purchase a big ticket item we buy the five year protection plans and geek squad has repaired several of my tv’s do to power surges.

It's nice that Best Buy offers coverage for their products. I went with 5-yr knowing that it'll be covered if anything happens and so in about that time it may be time for the next upgrade to television so I'm good til then!

Geek Squad team are amazing. They explain everything to you from a to z.

I purchase protection plans with all of my Best Buy purchases because repairs are so easy and the customer service is amazing. When my item wasn't able to be repaired, I was given a credit to purchase a new one.

Geek squad has never let me down if a product I bought has been damaged. I can get the same product good as new from the shelves at the store.

Geek squad has never let me down if a product I bought has been damaged. I can get the same product good as new from the shelves at the store.

I bought the Geek Squad Warranty for my Insignia Roku TV and I am glad I made that purchase! My TV had a bad speaker, so I returned it to the Best Buy store and got an exchange with no problem. :)

5 year protection on my product. I have not used and hopefully won’t have to. However, if I do - BEST BUY has me covered

It was good while I had it. Unfortunately my laptop only had issues after it expired.

With the price of equipment what it is today I think having Geek Squad is a no brainer. I purchased a new 4K TV and Sonos sound equipment and I wanted the protection and tech support the Geek Squad offers.

I’m OK with this warranty protection plan long as they do what they say they going to do I have no problem with it but we’ll see if something goes wrong.

Good price ($189). Hope I don't have to use it...I purchased this for my 65" Samsung Smart TV simply because it's so large that if it ever fails, I don't want to have to deal with moving it.