Customer Ratings & Reviews

I am so happy I have the plan. Service was great on the phone and at home

Hoping I never have to use the Geek Squad protection. Two year plan if something is going to go it's usually within the first 2 years.

As a Best Buy customer I’m very happy and impressed to have the option to purchase a two year Geek squad protection for a reasonable low price.

Its like American Express Never leave the store without it.

Its like American Express never leave the store without it.

The agents were help full when asking about a product having issues

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Fair price for extra warranty coverage. Would recommend!

We'll see if I ever have to use it....................

We've purchased several appliances and computers from Bestbuy. It is great to be able to have Geek Squad service for all of these items for our family.

Don't buy anything without Geek Squad Protection ! They are really good. Fast, friendly and well worth it.

Good product with warranty so happy l wld buy one more

all of my stuff did not transfer over to my new computer. no virus protection transfer had to do it myself. thats what i paid for so i wouldnt have to do it myself.

I hate to spend extra after the initial purchase. But lets face it, you spend all of that money on a new TV for a 1 year manufacturer warranty!! worth the little bit extra to know that you are covered!

I was able to add this to an open-box tv purchase, which is excellent. My last tv died after 1 year, so I am a very happy I had extended warranty protection. Saved me lots of money in the long run.

Geek squad is definitely worth the money! Never purchase electronics without it. Always helpful and knowledgeable with great customer service!

We always buy the 5 year protection plan on any TV we buy from Best Buy. Just replaced one that was no longer repairable. Good investment.

5-Year Standard Geek Squad Protection-Always get Geek Squad Protection on your devices. Well worth it. Great Service, great people to help ya.

With the price I got. I don't have to worry about the repair of my new TV. Price for repair are really skyrocket . Better have one for peace of mind.

Feels good having this protection on my purchase Takes away worry and apprehension For the price it was worth it I'm glad I purchased the insurance