Customer Ratings & Reviews

Excellent service, will certainly recommend. The team really was attentive to my needs of the purchase.

Very much worth the price and it gives me some piece of mind with a large ticket purchase.

Glad that I could get a 5 year warranty but keep in mind it’s really 4years because warranty starts with manufacture warranty

The Geek Squad guarantee may seem a little bit pricey but it's well worth it especially when you have someone that's not very technologically sophisticated

We have been very happy with the Geek squad in the past. They are always polite and professional and honest.

Haven't had to use it and I hope I don't but it's a great insurance policy...

Great protection, I always purchase geek squad plans there are very professional

The squad indlled my mount and placed my TV on the wall. Very neat doing their work with no mess.

Haven't had to use the protection plan yet, but I have used in the past and they are usually pretty good.

I always buy the Squad protection. I received good advice and excellent service!! Recommend everyone to buy this!

This is a unique one of a kind purchase. I loved it! It might my needs and exceeding my expectations. Its a great buy and will last me through the years! Highly recommended

Sometimes these additions are inevitable. It could cause an additional expenses but when you look at the eventual benefit, it is worth it at long run.

Always get extended protection on all purchases to avoid heartache later.

Always get extended protection on all purchases to avoid heartache later.

Good for the price you pay. Just have to ring the right way to do it to get it working!

Better to be safe than sorry. We purchased this 2yr plan just in case anything was to go wrong, we are covered and dont have to pay a huge amount to get it repaired

Haven't had to use this, hope I never will - but it's nice to know I have protection if I need it.

I have not had to use it yet but I am feeling comfortable knowing if I need if that it is there for me.

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

I tend to always buy the protection, it give me a sense of relief if anything should go wrong, and of course for the no hassle replacements! It is second to none.