Customer Ratings & Reviews

Their service is above average due timing & waiting time but their personnel is reasonably good. Their warranty is excellent & a great buy

Love how you can get protection plan on almost any items.

I bought a laptop and had the hard drive go out and they quickly replaced the hard drive with a great one and it is still working 5 years later. Thank you

Definitely worth the add on. They take care of everything for you and no hassle

Ease of mind purchase. I have purchased this item on another product

Always get the extended warranty, and best buy is amazing at price and service.

what can I say ? the Geek Squad has been taking care of me for years . I appreciate all you do and I can't imagine life without you guys. Thank you

Awesome price and it trulu holds up to a 50inche tv.....

Have not used it. But does come in handy when needed

Geek squad is the best service out their i always get their services and renew it this always comes in handy

We had some kind of error message and I called Geek Squad and they came out, repaired it free of charge and showed me how to do what they did in the future.

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

If you are going to spend big money on a TV get the 5 year warranty. it's worth it.

I always purchase the warranties from Best buy. They are the easiest to use when needed.

Have not used the geek squad protection but it was a good price for the price for a sony tv. will be worth it!

Have not used the geek squad protection but it was a good price for the price for a sony tv. will be worth it!

Have not used the geek squad protection but it was a good price for the price for a sony tv. will be worth it!

Excellent service. Geek squad continues to be on top of their game. Very patient service when needed.

So far geek squad has been very helpful with all my purchases. Best Buy’s automated phone tree experience could definitely be improved but when I finally get a person they are always well informed and helpful.

This is a great service that anyone would be lucky to get ahold off, great overall experience