Customer Ratings & Reviews

This is our second TCL 50" tv and it is the best ever.

In light of how much the TV cost itself, the pricing for the 2 yr service protection was worth it; but not any longer. I figure any real problem will likely happen within the 2 years. after that, repairs might not even be worth it as technology moves so fast.

This is the second TV I’ve bought at Best Buy in the last 12 years. Both TVs I got the extended warranty the first TV I didn’t have to use it until almost 5 years and they fixed my TV fast and easy. This time the TV only made it two years but they could not fix it so they refunded me the price of the TV and I got to do one awesome deal This time the TV only made it two years but they could not fix it so they refunded me the price of the TV and I got to do one awesome deal

like the title says it is definitely worth getting five year protection plan, anything goes wrong with your product they will have geek squad come out to your house figured the conditions of the damage product attempt to fix the damage product and the third time after they come out they decide they cannot fix it they will replace with a new product or write you a check for the amount you spent for product . I feel this plan was made for the customer not for the company, the customer no matter what the outcome will benefit from this five-year plan.

I will never buy my electronic from any place else. They price match.

Whenever I buy a tv I always make sure I get the 5 yr warranty. It always comes in handy

I buy extended warranties on every electronics device and appliance I've purchase at Best Buy. Several years ago I bought a desktop gaming computer for my son for Christmas along with the extended warranty. He didn't take very good care of it and his mother helped things along when she dropped it and all the glass broke. In the third year of the three year warranty, I returned the thing for repair. Whatever part was needed was no longer available so Best Buy gave me a complete refund. I couldn't believe it! But I am now a believer in their extended warranty program.

The agents were top notch. They arrived early, installed the mounting bracket beautifully and installed our new 85" tv. They reconnected all associated components. They were friendly and professional, cleaned up all packing materials, and reviewed all applicable operating instructions. These folks are awesome.

Even if something happens during the 1 year warranty, you never have to deal with your TV manufacturer support because they always suck. Best Buy is amazing with their support. My experience might be unique but they come out to look at my TV, determined what was needed to fix. They didn't need to replicate it, but I had recorded a video of the issue. A day after my service call, they tell me they can't get the part in a timely manner so they offer me a gift card for what I paid towards a new TV. Of course I ended up with a more expensive set and re-bought the warranty so I ended up having to buy a new TV, but I much rather would have spent the $400 than losing out on $1600 for a TV that was just 14 months old.

I'm just going to make this short and sweet. You better off buying a Geek Squad or Best Buy protection / warranty plan along with any major purchases you make like a TV, sound system, refrigerator, cell phone, computer and washer/dryer. They are 98% of the time way better than the actual manufacturer's warranty and cover more. And give you less hassle when replacing or need to repair whatever you bought.

While I haven’t had to use the warranty yet, they’ve never failed me on the few past issues I did have with other warranties.

I ALWAYS buy warranties for my purchases. When my T.V. , I bought at BEST BUY , suddenly broke down , I called them, and an Agent from the GEEK SQUAD came to my home, diagnosed the problem AND told me I was TOTALLY covered!! He helped me understand the warranty and I was able to get a NEW T.V. to replace the defective one. Then of course I got another 5 year standard GEEK SQUAD Waranty!! I'd give 10 Stars if I could!! The agent was Polite Professional and Knowledgeable!! I highly recommend getting Warranties and using the GEEK SQUAD!! Thank You BEST BUY and The GEEK SQUAD!!

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Big downside to TotalTech is that it requires you to pay a deductible on certain things. So it's like an insurance.

Best Buy and Geek Squad have ALWAYS given me the best of care and service when it comes to their Protection Plans. Any time I have every had an issue with an item that was under warranty they quickly took action to fix my issue, whether it was to repair the item back to fully working condition or replacing the item promptly if it could not be fixed. Best Buy has always handled the situation to my fullest satisfaction. That is why I tell anyone who asks, my first choice will always be to get my electronics from Best Buy because of their Protection Plan!!!

My husband is a big believer in having technicians that can come to the house in the case of any issues. No way we can transport a TV this size to Best Buy for service.

The Geek Squad Protection saved my sanity after a major hardware failure, I brought my HP computer in to the local Geek Squad office for evaluation and repair. The agent exceeded my expectations and got the thing working again in a few short days. The Geek Squad also brought a laptop back to life. I consider the protection plan a good investment, both in overall cost savings for repairs, but reducing my aggravation with something fails.

Every person I have encounter with the Geek Squad has been extremely polite , knowledgable

I got this tv as a result oh my geek squad protection on my LG tv. I have bought the protection in the past and they stand by the agreement 100%

Geek squad mounted both my TVs quickly and they did a great job.

Very reasonably priced warranty that I hope I don't have to use but is a good piece of mind for expensive items