Customer Ratings & Reviews

The extra protection is work it, the unexpected can always happen..

We love the service we get with Geek Squad, they are professional and will take the time to trouble shoot your problem. If they cannot fix it they will replace it. I’ve been using Geek Squad for over 20 years. They are dependable and keep you posted on the status of your repair or if applicable, your replacement.

Haven't had the need for this yet but 5 years is a long time. Seeing as how my LG CX had problems after 3 years, I'm hoping that my new LG C3 will perform better.

Went into the store with a tv that had a protection plan it wasnt working properly they exchanged i walked out with a new one and was 100% satisfied and will continue to shop with best buy

My TV was one day away from being out of geek squad warranty but they honored it and I was able to get a new TV easily. It did take a couple of phone calls and some emails back-and-forth but no one gave me any trouble or pushback. I highly recommend geek squad protection for anyone’s purchases!

Haven’t had any issues with the tv to use it but for the reviews that o have seen should be a great service I always look @ the review and it sounds great

This is by far the best thing I have ever bought from Bestbuy!!! I recommend this to everyone that purchases from Bestbuy. It is extremely easy to use and there is no problems when you use it. Recommend to everyone

So that we always feel comfortable with a purchase from Best Buy, we always use the Geek Squad

It’s all just a big gamble isn’t it. Unless you have had first hand experience with other LG televisions. My LG television just died a little before its 5th anniversary. Maybe the television was on way more than normal during the 2 years of Covid. Anyway, decided it might be wise to have the Geek Squad on my side for this purchase.

Great warranty service. Part to repair the TV was not available, so a store credit was provided for a TV of similar specs. Bought the warranty service again for the new TV.

It is great that the Geek Squad is available when you have problems. My TV kept freezing. They came out and determined the problem. Got parts and installed. When this did not fix the problem, they gave me the option of returning my year old TV for a full refund of the TV, tax, and 4/5 of my Geek Squad. I then bought a brand new TV with better features. Great service!

Just wanted to get a little extra protection for my new TV.

This 2 year protection service lived up to its promise. I bought a floor model TV. Ten days later it had technical issues. The Geek Squad surpassed my expectations. I not only received store credit for the TV, they also credit the money that I spent on this protection plan.

Great purchase Best Buy is the best my favorite store to shop

Nice TV with all the updated perks and smart TV add ons

Getting the geek squad protection is the best thing you can do for all your tech purchases. Now says it seems like everything is either broke or I need help with it and the squad is there for me when I need help.

Would definitely recommend purchasing the extended warranty! My old tv stopped worked properly after 4 1/2 years and because I had the 5 year warranty, I received credir for my original purchase that allowed me to upgrade to a newer, better model plus some left over to purchase a bluray player.

Delivery was like a white glove service. They were on time exactly what I was told. We had a cart for them to use, but they carried it to my room. It was not their first rodeo.

Purchased the extra protection because no one actually repairs televisions anymore, and it has been my experience that Best Buy geek squad far outshines any other competitors. They address issues and concerns promptly and can correct most problems over the phone or online. Great piece of mind.

I was so happy with the help I received... I had actually just opened my TV, almost two years after I bought it. It didn't even turn on.... They knew what to do... Thnx Guys