Customer Ratings & Reviews

Your utility from this service is going to vary greatly depending on the products and services you purchase, The amount of time you are OK with devoting to setting up your own devices, and your level of technical competence and education. For me, this service is not something I would use most of the time - BUT - for certain product categories like OLED displays, the peace of mind is worth the extra cost, knowing I can exchange the display for a replacement if it burns in or has another failure during the warranty period. Overall, it really depends on your personal needs, but this service definitely has its place, and can be a real value depending on your situation.

Reasonable price for a long warranty. It's only $10 more to go from the 2-year warranty to a 5-year warranty.

I haven't had to use this yet, and hopefully never will, but it seemed to be good value for the money to cover my new 65" Bravia OLED!

I recently purchased the Geek Squad 5-Year Protection Plan, and it has been a fantastic investment! From the moment I signed up, the level of service and support exceeded my expectations. What I love most is the peace of mind it provides. Knowing that my device is protected against accidental damage, hardware issues, and even manufacturer defects makes owning expensive tech worry-free. When I had an issue with my laptop, the Geek Squad team was quick to respond. They handled everything with professionalism, keeping me updated every step of the way. The plan also includes unlimited repairs, and if the device cannot be fixed, they offer a replacement. That’s a huge relief because it ensures I’ll never be without the tech I rely on daily. Plus, the team is knowledgeable, friendly, and genuinely committed to helping customers. This plan isn’t just insurance; it’s a hassle-free, comprehensive safety net. Whether it’s for a phone, TV, or laptop, I highly recommend the Geek Squad 5-Year Protection Plan to anyone looking to protect their investments. It’s well worth the cost for the coverage and incredible service!

Its nice to know if some thing go's wrong I'm covered, I don't have to worry.

Definitely would suggest that 5 year warranty. Makes me feel safer with my purchase.

Geek Squad Review: Reliable Service Over the Years I’ve been using Geek Squad for the past two years, and they’ve consistently delivered excellent service. Whether it’s setting up new devices, troubleshooting issues, or performing repairs, their technicians are always professional, knowledgeable, and efficient. What I appreciate most is their responsiveness—appointments are easy to schedule, and they always show up on time. The Total Tech Support membership has been especially valuable, covering a wide range of services and giving me peace of mind for all my tech needs. Over these two years, they’ve helped me with everything from computer repairs to setting up my home entertainment system, and every experience has been hassle-free. Geek Squad is a service I trust and highly recommend to anyone looking for reliable tech support!

The price of the extended was worth it. Always love the warranty

they know their stuff!!!! helped to get a virus out of my laptop

I always get a warranty from bestbuy on big ticket items, and i defenitly feel better about my purchase.

This warranty is very helpful and I know Geek Squad will be there when I need them

Its been a while since I used geek squad, but then again when I needed them THEY WERE THERE and did a great job. Great service, nice people and quick. Couldn't ask for more!

Product performed and it was everything as described

Glad to have this for a piece of mind! Have heard great things about the service!

They are the best as far as service customer support really handled what needed to be handled and there is not Enough to say when some one goes above and beyond just to make you happy knowing it’s the same paycheck nothing extra then yeah great team !!!

The Geek Squad did an excellent job installing my 7O inch TV.

Best and affordable one. Cheaper than the one offered by TCL

I always but a warranty for the purchases that require one..

Geek service has always been great purchase for my products

great piece of mind for when the factory warranty runs out.