Customer Ratings & Reviews

I bought the protection plan for my tv had a issue geek squad took care of it but took almost a month i still recomend getting the protection plan for any new tv if your tv has any defects they fix it even if takes awhile they take care of it

Love Geek Squad! Makes returns easy. Trust buying from Best Buy due to Geek Squad extended warranty.

I always get the extender warranty it keeps me protected and gives me piece of mind. First time I bought it 20yrs ago I needed it had it. Never been without it since. Best buy protection rocks.

I haven’t had to use it, but it is good to know if I do when the warranty is up it is there

Great price for amount of time of service I'm getting it for.

When you buy a TV or and appliances you need the five year warranty deals for just in case

The representative offered it and explains why should i get it but did not push me for it.

Have not had to use service as of this date. I have had to you use the Geek Squad service on previous purchases and it was a good experience.

I got this on my other TV. It had issues 4 years 7 months in. Best Buy refunded my full purchase price. The did not offer the model anymore. So I got the new Samsung to replace it.

[Employee of bestbuy] I was impressed. Overall would reccomend. This can help anyone!!

Excellent tv , would get it again. Quality is verry nice

Replacing 18 month old TV that went irreversibly to black screen.

Excellent Nice tv Picture quality excellent . Recommended

The Geek Squad always does such an amazing job with any issues I’ve encountered. Their customer service is TOP TIER!!

Have used the Geek Squad twice since I bought it. Both times for installation of appliances. Men are very professional and respectful of COVID-19.. Great job installing and will use them again.

I bought this protection for my new tv. Fortunately the tv never broke so I didn't have to use it. I think for super expensive purchases you might want to go this route, but otherwise I would pass. Most new items come with one or two year warranties anyways.

I had purchased a Geek Squad protection plan for my desk top computer. Computer failed and I took it in to Geek Squad for observations. They said it was beyond repair and gave me credit to get another computer with NO HASSLE. That is definitely a great deal.

Thankfully I haven’t had to use it so far! Better to be safe than sorry.

I would highly recommend you pay the extra bucks for the service plan became the cutomer service is by far the best I have ever experienced when problems occurs however without the plan you are on your own ~ not such a good plan on your own

Have always had good service with Geek Squad! They take care of the issue and genuinely help.