Customer Ratings & Reviews

The employee could not provide a pamphlet and specifics on the warranty coverage. She just kept saying "we don't protect for product damage" meaning if we drop it, we deal with it. We were more interested in true coverage details and purchased without true knowledge of what all is protected like surge protection, damaged power cord, and internal issues like computer chip for Smart features. In part, insurance used to require documentation of coverage and exclusions, but they had absolutely nothing in writing.

Affordable, hope I don't have to use it, but comfortable to have it if needed

The tv that this protection came along is still going strong so never had to use this. However, I guess it's worth five stars for taking away any need to worry about the tv not working.

I always buy the five year warranty plan it is the best thing I’ve ever done when I purchase any items at Best Buy’s and will continue buying a five year warranty with my future Purchases!

Handled fast and Efficiently Thanks to Geek Squad and In store Customer Service Representative made the transition seamless..

Great visual quality plex has some issues unfortunately and the lack of game streaming apps is felt.

The cost factor and piece of mind you get when buying 5-Year Standard Geek Squad Protection should be a no brainer in this just throw it out world.

Haven't had to use it yet and hopefully never will. Coverage is great for the price and don't have to worry about my purchase for 5 years.

Always purchase the 5 year support for company related items and only had to use it once but it experience was great and would recommend.

[Employee of bestbuy] Best warranty ever, it gives you guarantee to your product

Best Protection Services I ever had. I had protection service on products purchased earlier, and I always had best experience with very skilled technicians from Geek Squad.

Excellent service by the both the installer. Awesome service

love geek squad and protection plans always need it

Got the 2-Year Standard Geek Squad Protection for my new Toshiba - 32" Class LED HD Smart FireTV Edition TV. I've always had great service from the Geek Squad when and if needed.

Good protection plan, and with the benefits of being a member has nice perks as well.

Always have protection on your large purchases. My last tv when out two weeks before my extended warranty expired. I got lucky. Spend the extra money and save yourself the headache.

Tv works great-no issues-love streaming, the remote is easy to use-learned how to add and delete apps-helps the brain a lot to learn new things

Everyproblem from loading, interface, distortions, dropouts have been dealt with quickly and efficiently be the Geek squad. Mostly over the phone, but once or tice at Best Buy. These people know what they are doing and are worth the investment.

Unless you are an IT expert I would recommend Geek Squad to everyone. Just pick up the phone and call them. Hard at one time to get through to them but, now it's easier.

Over all good picture. Does well with gaming. Would recommend.