Customer Ratings & Reviews

I love the Best Buy extra protection. It costs very little compared to having to buy a new TV in case it is that "one in a million" that goes bad.

I always buy the protection plan for all electronics I purchase from Best Buy. It is very affordable and I would much rather have it and not need it, than not have it and pay for costly repairs.

Good tv for the price. Only issue is a few times I’ve turned the tv on and the volume doesn’t work. I have to shut down tv and wait a little while for it to work again

Could not be happier with the service, advice and professionalism I enjoyed while choosing a flat screen tv and service contract. Will definitely continue to shop at Best Buy Waxahachie Texas

I have used this service and the geek squad does an awesome job

all of my stuff did not transfer over to my new computer. no virus protection transfer had to do it myself. thats what i paid for so i wouldnt have to do it myself.

I believe 100% in the protection. Can't beat the feeling of peace of mind.

Have not called on geek squad, haven't needed to call.

I think the price is a little steep. I would hope that there would be a bit more dependability in the products and that protection services wouldn't cost so much

Super for any electronics breaking at your home that you buy in Best Buy

It's a good value for a good TV it's good to have in case of emergencies

Great customer service. Alleays available to answer questions.

i will always purchase geek squad for major purchases! This was for the tv we bought when we first moved into our home!

Greta Great purchases for kids Christmas so happy to have a 5 year extended warranty with kids. Its a fix or replace can't beat.

Really good team to work with excellent price for what it covers

Nice! Haven't used them, but its nice to know i can

I love to shop at best buy because I know that when I buy my products and add the Geek Squad Protection Plan I have nothing to worry about because any issues I may have they will take care of.

I'm finally writing a review for this tv. I had a thunderstorm about a few months after purchase and the quality of the tv hasn't been the same. I reached out to best buy to come fix my tv and just like most of you said, I had to contact Hisense to come out. because of the Manufacture first year warranty. Three tv specialist have been to my home and nothing has changed. The picture isn't sharp/clear at all anymore. I was told that I have to deal with this tv until after the one-year warranty is over. I couldn't believe I had to wait this long to enjoy my tv. Withing this timeframe I went back to best buy and brought another 85-inch tv which I'm happy with. I agree with one of you said, why did I pay for a 5-year warranty when it really a 4-year warranty? My one year is coming up, and I hope best buy can take care of their loyal customers. But I wouldn't recommend this tv for anyone. The worst tv I ever brought.

Very good reliable geek service, they always come and fix the problem

the agent review my TV and figure out problem for replacing to new one.