Customer Ratings & Reviews

Geoffrey Scott and Andy were great. They were very helpful and have very nice personality.

this is something that is needed. I never buy these things with out them

This is a must, always a peace of mind especially when buying appliances.

This is a must, always a peace of mind especially when buying appliances.

Great to have incase anything goes wrong they make it right

Very good agents, always take me out of trouble. Now they have beccome somehow slow

After the purchase of the laptop I got for myself I had to purchase the geek squad service

I always take it vantage of the reasonably priced performance guarantee offered by Best Buy. Offers me peace of mind.

Have several other but haven't had to use them. From all my dealings with Best Buy I'm sure I will be satisfied.

Great connectivity and overall easy set up. Great apps

good to have because geek squad have your information so there not a lot to explain

Great to know that my purchase is protected with great service.

Its actuall a graet repair dealfor what its worth thank you

Feel secure and confident to have geek squad warranty

Love this service. Its very convenient to have with electronics

The protection has helped me several times not losing any data.

Love having the Geek Squad at my disposal! Worth every penny…

Geek squad is always good to have on purchases. Mistake is not getting it

Protection for Your TV. Better to have than not have when you need it.

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.