Customer Ratings & Reviews

Wish I had know Best Buy will come To You on TV’s over 40”. Still great service and replacements !

Thanks for the quick response and help getting my warranty process. Really nice guy.

Excellent A+ and very responsible and respectful!!!

Matthieu Specq is the best. Very helpful & patient.

These guys are great and would recommend. They are friendly and quick

I haven't needed them lately, but the Geek Squad is always there to answer any questions.

I had an e pensive tv go out after 2 years and had no protection insurance. I just purchased a 75” Sony and won’t let that happen again! I have covered this investment for 5 years! I have had Geek squad on my computers for years and have been well pleased. I have faith they will repair or replace my tv if a problem occurs after the original first year warranty

I always add Geek Squad protection to my Bestbuy purchases over $150 that I expect to last me 2+ years. I have been a Bestbuy customer for many years, and got to meet a few of Geek Squad teams at different branches of the store. They're knowledgeable, experienced, and professional.

Best chioce if you have kids in your home..they cover all major issues and breakage

Absolute garbage OS. Won’t connect using Ethernet using a 1Gbps fiber connection. Won’t stay connected on Wi-Fi 6 mesh. Can’t login using TV or app. Won’t update apps because they’re not installed but they’re also installed by default? Can’t add tv as a device because my email is already registered to the device? Replacing with Sony. $4.5k piece of garbage.

You can never go wrong with geek squad protection plan. My tv gave out after 3 years and I was issued a gift card with the value of the tv. Couldnt be more satisfied

Worth having it, and you can get a pro-rated refund if you don’t need it anymore.

I have had many warranties through many different retailers in the past, they have been a headache to deal with. Best Buy makes it super easy for any warranty repair.

This is a service plan, an insurance plan for any possible issues w/ the equipment we purchased. The actual evaluation isn't particularly valid until such time we have to make a call... then, truth will out.

This worked for me on the last tv I bought. Had it for about 4+ years and then screen went blank. Best buy was going to send tv off and have it fixed, but the tv was so cheap, they gave me my money back, less cost of protection plan. Since they do not sell the model I returned.

The warranty is well worth it they honored my last extended warranty as promised. You never know when you will need it.

I hesitate to purchase any insurance or services since I never use them. I have used this. I purchased two computers and they came to my house and transferred all my programs/documents and set up the screen the way I wanted. Since then I have called for help with an app and was helped over the phone.

Easy and not too expensive for what it is and what it does.

As i am familiar with the brand & the best buy geek squad protection i highly recommend purchasing the protection its a no nonsense policy. The geek squad protection insures that your item will either be repaired or replaced.

We love the geek squad. I always recommend getting a protection plan even if you don’t/won’t use it! It is worth it! I will not buy another large item without a protection plan. Geek squad is nice and very quick with what they do.