Customer Ratings & Reviews

I really like the Explorer service because I haven't had a bad experience with it yet as always worked out any issues that I came across great service that's always there the answer questions and give you help on your product

Excellent Service. Definitely It worths the value of the product to cover accidents.

Excellent peace of mind for all the devices and electronics that you buy.

Worth it if you can afford it. I had a TV replaced after it broke down 4 years later. They were abke to help me fix my issue Bd provide me with a great solution.

This plan will make my tv worry free for five years for the price

Easy to buy but so far we have not had to use it. The only concern so far was handled by the manufacturer.

Is a good tv. Has great picture, sound. Love the remote on my phone

This is a general comment not specific to this particular purchase they were on a problem for me then went out of their way to try to help me so I really appreciated that just don’t lose what you have covered with the geek squad in your problems will be minimal

Love the return process with this company. When need to return is fast and easy.

Get it! Get it! Get it! Trust me if you have a very active household this is a great buy for you and your family!

The Geek squad team are awesome! I hate that I waited so long to get their help. I get nice guys that know tons of stuff. They have helped me with setting up a new laptop, got my old printer to communicate with my new laptop and did the greatest job on my install of new wall mounted tv with sound bar. Great guys!!!

Best coverage ever, hassle-free. If they can't fix it they will replace it.

Was able to utilize this protection plan for a TV of similar value and was able to upgrade to a newer TV. Will always be purchasing the extended protection plan for such purchases in the future.

My Geek Squad agent, Tayson, was on time and knew exactly what he was doing! Great job, Thank you!

It's a very good deal. When you break it down by the months and years, you can't beat that

Great knowing if something were to go wrong I have this team as insurance to help me out. Worth the price for 5 years.

They combined the insurance and installation as one package, so it is stressfree without worrying if we can install the TV correctly especially it is 65". And it combined with an insurance replacement plan for 5 years, so if they did the installation incorrectly, and the TV dropped or cracked, then they will have to replace it.

Any time that I go to buy on Best Buy is one of the main reasons that make go there and buy the products, because if any time I had any problem with any of the items that I bought there, the service was just incredible!. Even in some case the change my camera for a new one!.

I would have given 5 stars because the protection is good but Best Buy in store customer service tried to make me pay twice for Geek Squad protection if my son hadn't noticed

This product is some great stuff although I don’t necessarily like to shop at Best Buy there are when you really want to get a good deal and you can’t finance anywhere else for the same price as far as washing machines/drawers go they are terrible