Customer Ratings & Reviews

Geek Squad set up our TV and answered our questions. Happy with their service.

They did a great job. Serviced my old tv and deemed it couldn’t be fixed and I got credit towards my new tv. Made the whole process super easy

I bought a Hisense Roku t.v. that blinked out on me after a few years and I didn’t get the extended warranty. When I purchased the LG t.v. I definitely included an extended warranty package.

The geek squad protection plan is great. They installed all my appliances and came back to adjust my refrigerator when i had problems getting it to the correct height

This feels like i am reviewing geek servitude. haven't used it yet, but figured i needed it since 4 year old OLED had major burn-in issues. totally should be covered by mfr, but i guess they didn't anticpate a pandemic and that my burn in would be "CNN LIVE CORONAVIRUS PANDEMIC" not kidding

These plans from Best Buy are very valuable. I have bought them in the past and had to use it for my last TV. It definitely paid for itself.

I love the GEEK SQUAD TEAM THEY ARE ALWAYS THERE FOR ME THEY HELP OUT SETUP MY TV AND I DO LOVE HAVE THE 5 YEAR GEEK SQUAD PLAN

The only thing that I say is bad is I purchased only for 2 years I would always do t he 5 year plan because it is safer to be protected and have your mind at ease if anything should go wrong with your product you know it will be fix! Great Service!

I get geek squad on everything over 100 bucks, it's the ease and confidence that you would expect. Instead of having to deal with the manufacture and getting rma #, then paying for shipping, waiting... non-sense I rather get this and if something does go wrong they handle it in the store usually with a swap out or equal value.

The sales agent was great. Made sure i understood what i was buying. So no buyers remorse

This is a good plan if you need service on a dishwasher, it beats paying it out of your pocket if you need to replace it or repair it.

Always get the protection plan because you never know when you might need to replace whatever you bought

For peace of mind, about $30.00 a month for 5 years was worth it. Protecting your investment is important.

I always purchase the service when Buying a TV. I have purchased Geek Squad 2 times. Used it twice and have been over all happy with the service. They replaced a prior TV. Repaired another TV. The parts and labor were almost as much as the tv itself.

When I called Geek Squad because I had trouble with the TV I purchased last year, they were able to assist me promptly with the warranty. They scheduled for a service visit and when they came and found that the TV was not going to be fixed, they had a new TV delivered

Geek squad is the best thing to have when you purchase a merchandise so make sure you get that geek squad warranty it will take care of you when you're merchandise break down go get it

Are you really going to consider not getting the protection plan? Geek Squad is great and this plan gives the peace of mind of knowing that your purchase is protected outside of the flimsy manufacturer warranty that requires so much hoop jumping to get validated! Come on, for the price, it is a foolish thing to not purchase it.

Bought with our tv haven’t used the service yet. But, sounds like they would fix or replace your item

Unfortunately I have had to use this on the last 3 TV's I purchased from Best buy but because I had the plan Replacement was simple even 4 years into it. They were neat and professional.

Always a must for insecure people. There is always a chance that something will fail.. I like the assurance of Best Buy warranties.