Customer Ratings & Reviews

The kids there are knowledgeable, and prompt. They were efficient and were able to deliver service exactly when they said they would.

Got as added protection. Hope I won’t have to use it. If so, hope it was worth it. Wish the manufacturer’s warranty was longer than the seemingly standard one year.

TV has stopped working again for a second time. Will not start again for no apparent reason now. The cable modem appears to be functioning normally, but the TV will not light up or produce any picture or sound. What am I to do to restore TV service? Your record will show this occurred before. We need a resolution soon. Thank you for your attention.

Worth every penny. Had to replace 2 tv’s due to lightening. With Geek SQUAD PROTECTION now we have replacement courage if this happens again. Like all insurance hope you never need it but just in case we will be protected.

Best purchase I have ever made! Three years after buying a new TV, it broke and could not be fixed. I was able to get a brand new, and bigger TV for free! I, of course, renewed my 5 yr plan, though I hope the new TV lasts me a lobg time!

Geek very knowledgeable and understanding. They replace my TV in 2 days when I know questions asked. They really honor your warranty

Great, in and out with no issue when I made my purchase, people were polite and nice enough to help.

Best Buy do back up on their warranties are very good

Great people that honor there warranty, anytime anythings messed up they've fixed it no problems.

Had this service and really came through when our tv sound went out.

Agents mounted my tv in a few minutes and have lasted intact for the past months. No complaints from me - Thanks

Got me the 5 year warranty and it’s all worth it it covers the tv that I purchased for repair or replacement

Installation went very smooth the two guys explained everything to us

Best Buy always takes care of me and with this plan I have no worries that my item is protected. I can sleep knowing I’m good especially being an Army family moving the time things happen but best but has the best plans to cover you for sure.

I will prefer this service for all advantages in case of something happen. The cost/benefits is excellent.

The Geek squad was great. Came in and set up my tv on my entertainment center. Very professional and great service. Made sure that I was pleased.

Purchased 5 year warranty that was to expire in Dec 2020 when we bought our Visio television in 2015 and we started having trouble with other and the company sent by the Geek Squad couldn’t fix it we got a 65” Visio and repurchased a new warranty on the new tv

Used in the past and pretty straightforward service, they stand by their commitment to fixing your product.

Great service from agents who delivered and set up TV

I love Geek Squad...it gives me the protection and confidence I need to buy from Best Buy..which is the only place I buy my electronics from.