Customer Ratings & Reviews

We had to use our 2 year plan. They did pay up to what we paid for the TV but that was a lower amount due to a recent discounted price. Therefore in order to swap out for a "like TV" we would have to pay more! Should be based upon the value of the TV when it was originally listed. If we swapped for the same amount we paid we would wind up with a inferior TV today. So we would up having to pay more to upgrade due to the defective TV in under 2 years.

I think it is worth getting for a peace of mind if anything should go wrong

Highly recommend it just in case anything happens, my last tv just stop working, lucky it was still under manufacture warranty

Always recommend this you never know what could happen

my tv is broken. I got right through to someone and got an appointment. very easy and I didnt have to do much. hope the repair or replace is this seamless.

Great protection program…would definitely recommend…..

Great Service!!! Definitely worth getting, team was very helpful

Excellent quality picture. Perfect sound. Highly recommend this tv.

I would most definitely recommend this!! It’s great to have insurance

Definitely would suggest that 5 year warranty. Makes me feel safer with my purchase.

The agent did some troubleshooting to get my surround sound system back working correctly. He was knowledgable and showed and explained everything he was doing in simple terms.

The two year warranty makes the purchases worry free.

Piece of mind, worth the money. Just wish it covered everything

It worth it for the piece of mind. Luckily I haven’t had to use the warranty yet, but it’s a must-buy for expensive items.

Its nice to know if some thing go's wrong I'm covered, I don't have to worry.

Bought this for guest room. Perfect size,great picture and colors. Great sound. Very happy

Great plan and they cover the services that they state provide

Thanks to me purchasing this extend protection I was able to get another newer version tv. When my went out

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

Nothing like not worrying about having to replace a tv that's covered by an extended warranty. 5 years