Customer Ratings & Reviews

We were disappointed with our TV purchase as it gave us problems from day 1 however after speaking with Geek Squad, they sent a technician to diagnose the problem and scheduled a, immediate replacement which we are now enjoying. They were very easy to deal with and the 2 gentlemen who delivered our TV were very professional and their communication with us regarding arrival time was excellent as we were able to ensure we were there to receive the delivery. all in all, they were fantastic to deal with from the 1st call,

Love the geek squad service! Installed it myself but if I had any questions they were a phone call away!

Excellent service. great technicians. Very helpful & cooperative. Timely & courteous.

I love my tv with all my Roku apps already on there.

TV protection plan is great to have I haven't had to use it yet

I will tell you right now I always recommend a five-year warranty when you buy a TV especially if you're a type of smart buyer that doesn't constantly buy like some Enthusiast or fomo having person. I

Always buy the warranty for any device, especially brand new

Haven’t had to use yet and I’m happy I haven’t. This is a product that I recommend definitely if you’re buying open box

Hoping this gives protection if we need it for Tv.

I recently started having a screen issue with a TV I purchased from Best Buy; I had also purchased the Geek Squad Protection Plan. My TV was still within the extended Geek Squad warranty period. Honestly, I expected a major hassle trying to get my TV repaired/replaced. However, within a couple days Geek Squad determined my TV could not be repaired, offered almost the entire original purchase price, and applied it to a new TV of my choosing. The process was seamless and efficient, and I could not be happier! Needless to say, I once again purchased the Geek Squad Protection Plan for my new TV.

Great service on everything I love everything they do a nice job

Best Buy warranty used to be better but with what they still offer can’t go wrong with a warranty.

Geek squad was very fast when i had to get new tv because my went bad very nice on phone and because they couldnt get the tv i had they got me a bigger on and just as nice probley better and i wanted bigger from the start but couldnt find what i wanted but when mine didnt work any more a d i calles them and after they checked everything i got the help i needed and they found what i wanted and were right on top of it zi will never buy from any were else after that any were else and it would be a problem but not best buy tbey are great and i stick by them and now i have all my friends and family doing the same thank u beat buy i will never by a tv from any one but u

Come on fellow loyal Best Buy customers make a new purchase today and make sure you purchase a protection plan

Excellent service helped with my pc troubles and was able to get my device functional again.

I get this on everything I buy over $100 due to I've had plenty of things die on me prematurely, after the manufacturer warrantee.

Great purchase, great service. Easy to schedule service.

Usually extended warranty's are not worth the price, but with Best Buy I love it. When I had a problem in the past, Best Buy has taken great care of me with no hassles. They have made good when it counts. I may not get the additional protection, but for electronics which can have a high failure rate I always purchase from Best Buy and get the added protection. From what I have read and experienced their coverage is the best and typically the longest. I know of enough people who's TV has died after a year and a half (after the warranty), who were out of luck as they did not purchase the extended coverage. Also, I prefer buying TV's and many items at Best Buy vs all the competitors including Amazon who has given me terrible customer service.

…. but my computer isn’t finished as I’m waiting on a warranty claim on a brand new motherboard. Long story on that.. I have been using it for an xbox one my room mate had laying around. The picture and clarity is great and it certainly seems faster than the older xbox. I turned the color ip 5 and it is good, the blacks are great, and it is more than bright enough for any use I’ve had. I don’t find the glare particularly bad. I’m not really much of a TV person and didn’t own one before this (lije I said, I got it as a monitor) but I’ve enjiyed watching some stuff I would have used my phone for before. There is no crunchyroll app, but airplay was easy enough.

Recommend getting a protection plan for TV with todays disposable TVs. Twice I was in my warranty period and BB replaced my TV for free with a new TV.