Customer Ratings & Reviews

We always take out the extra protection. Only had to use it once, and very easy process

Peace of mind in case something goes south with my new Samsung TV

Geek squad never disappoints. They are able to fix jut about anything.

They are very friendly, helpful, and professional.

Very easy to use website and product variety was excellent. Prices were extremely competitive and offered price points that fit into my budget. Overall great experience.

I haven't use the geek squad recently but, in the past they never disappointed me and I'm sure they will not let me down if I needed them again.

All I can say is one word. Phenomenal! Geek squad workers get the job done and are very courteous. They solved my problem in a fast, diligent, and timely manner. The questions I asked and the answers I got were very well satisfied to me. Best Buy has a customer for life. Geek squad members are a credit to their profession. Kudos and 5 stars to the Geek squad.

I feel very safe with Geek Squad! They are very knowledgeable! Any problems , they fix!

Love the service and the customer service over the phone.

This was a great buy. It works great. They always finds a way to satisfy the customer.

The agents set up my television and they set up a sound bar that I had had before and they connected remotes for not only the TV I bought but for an older TV as well as checked my Orbi mesh system Wi-Fi to make sure it was working correctly with the extenders they went out of their way to help me and they followed the Covid safety protocols they were very knowledgeable and assisted me when I needed a cable and I did not have one they were very very nice as well and extremely helpful. And I worked in customer service for most of my life so I feel that I’m qualified to read these people and I feel that they were absolutely the best part of your geek squad

Love this great to know that you are protected without the extra cost

Love geeksquad employees are the best thank u best buy

Hopefully won't have to use it, but I'm happy I covered the purchase.

Price was cheaper than expected, so saving a few dollars always goes a long way!

Great Service!!! Definitely worth getting, team was very helpful

Worth the price! Would recommend to family and friends

Value , quality essay to use the life time is the best

I've never made a large purchase at Best Buy w/o the Best Buy Standard Geek Squad Protection service. A Best Buy Geek Squad Agent recently determined my Sony XBR-70X-850B had a bad panel / display after two years. I was provided a phone number to call for a replacement. Although I wasn't given "full credit" or what I paid for the TV two years ago, it was close to what I paid two year ago. I asked about upgrading to the Sony XBR-75X940D, and to my surprise, I was able to apply the "credit" towards a brand / model that was a "step-up" from what I had. Within 10 days, I had my new TV (Sony XBR-75X940D) delivered by two Best Buy Geek Squad agents and set up in my home. I won't ever go without the 5-year Standard Geek Squad Protection plan.

Bought this warranty for our TV. Thankfully we haven't used it yet but we have it if we do.