Customer Ratings & Reviews

I have never had to use this purchase plan but it is a just when buying items in case a need arises. What an exceptional way to protect a purchase and feel at ease.

The guys that came were great. Friendly and helped me set up my TV

This is my first time purchasing GeekSquad Protection. I spoke to friends and family about their experience and found it compelling enough for myself on my new display. In the past, I purchased a 65" 4k TV that had vertical banding issues, I went through the manufacturer for repair and it was a headache to go back and forth and wished I forked the dollars for protection via Best Buy. I also will say that the 5 year protection and price brackets are pretty competitive in terms of value. This is about protecting the consumer and I fully appreciate Best Buy and Geek Squad being very transparent about that in this program.

If you buy a television or anything over 200 bucks I would definitely recommend getting a protection plan because without it. It's like throwing your money out the window, there are so many different manufacturers making products now you just don't know if your product will be any good or last. So I definitely recommend getting a protection plan.

Purchased this for my last 75 inch TV, 2 years in and one of the rows of pixels went out. Geek squad came out to my house and within 20 minutes they diagnosed the problem, I received an email accepting the claim and they gave me full credit toward my new TV. Within 2 hours I picked up my replacement TV in the store.

Profecional service ! Attention exelent! Quick service!

I have not use it and I hope I wont use it but I read that they are great.

Love this service always the best! Highly recommend

I would recommend a Geek sqaud extended warranty. I bought one for my 75” tv. If they can’t fix it , I believe they send you a check for your purchase price. The TV is 85 pounds so it’s not something I want to lug back to the store or to a authorized service center

I have never been disappointed when I walked into a best buy. When my son needed a computer for his first year of college he received exactly what he was looking for.So yes I can say it was our BEST BUY

My tv had went out after two years and I remembered I had purchased the Geek Squad. They replaced the tv and schedule delivery/pick up and the morning of, I get a voice mail, our guy is sick. I took the old and picked up the new and received a $20 gift card for my troubles.

Haven't had to use Geek Squad yet which could be a good thing!

My goodness you definitely don’t want to purchase any electronics with this protection It is so worth every cent You never know if a product will fail so protection is of the utmost importance Easy replacement process

They always give great customer service. Always greet you with a smile n work hard on getting thing fixed

Geek Squad provided great service with my replacement tv but it would not accept my 55" tv at the store. We went through the whole process of replacing my tv when someone from Geek Squad said I would have to take my tv home and have a Geek Squad member evaluate the tv at my house. I actually completed the tv replacement over the phone with no visit needed and received my replacement tv within days.

Purchased my tv with a 5 year warranty. Four years later my tv is having issues with what seems to be the wifi card which was replaced. But 2 weeks later the tv is having issues again and they are unwilling to come and take a look at the tv, blaming my wifi at home. I have other electronics at home that work fine without any issues only the tv is having problems. I have video proof of what the tv is doing but yet they blame my wifi. The tv is turning off the wifi on its own, there is no setting to turn this off. I will not be buying again from best buy, let alone use the geek squad service again.

this will help me when i need it good deal good price thank Bestbuy

I always get a 2 year or 3 year protection plan with anything buy from Best Buy. Although we already have the my Best Buy protection plan

Definitely worth getting for any tv no matter where you buy it

1st Hisense TV so really felt it was the best thing to do with a 2 yr additional warranty. + the price was very fair