Customer Ratings & Reviews

I would always get this warrant I hade it before and it always payed for it self

Great price for the warranty on my son 43 inch Samsung tv. I would definitely recommend get one for your children items.

I haven't had to use it yet but it's good to have on standby just in case.

I have not had to use this service yet and hope that I won't need to. Bought it 'just in case'. And because I haven't used Geek Squad (so I can't actually give an accurate star rating) I gave it 4 stars in hopes that if I have to use it, they will measure up to at least a 4, but hopefully will be a 5.

Very professional and and all questions and concerns.

I’ve yet to use the service but worth the value! Always get extra protection.

I’m confused about the returned note… geek squad guys requested for the exchange of the tv… we end up getting a different tv and paid extra and that’s fine but was told we can’t transfer the protection we paid extra to this new tv… we paid for 5 yrs protection and it’s only over a year and problem arises..

The all around service i received was great! Best buy is not just a leader in electronics, but they lead in customer service as well.

Got Geek Squad for my LG Air Conditioner because the previous one on wheels broke after 2 years. Warranties like this are necessary with AC's that breakdown after a short time

I have always purchased Geek Squad protection on devices through all the years. The few times that I have had to use it was perfect.

Worth EVERY CENT !! if your phone starts acting wonky or goes kerplunk GEEK SQUAD to the RESCUE !!

We bought the 5-Yr warranty from Best Buy for our 55-in TV. We had a problem about 2 years later which was fully covered by the plan. We had a pixel issue about 5 months later which couldn't be fixed. Best Buy replaced the TV with the newest version for no charge at all. They even delivered it to my house and picked up on the old one! I will be buying the plan again.

This right here is a must have. They brought in my TV and it had a crack in the middle of it and I called them and they came out the next day with a brand new TV. They didn't ask a lot of questions they just replaced it they said my warranty was good and it was here to help me answer me if I had any problems or complications called them and they will take care of everything. Having a warranty on your stuff that you purchase at Best Buy is the best thing that you can ever do.

All I can say is buy the plan even if you think it is not needed..Best Buy protection stands behind its warranty and they are super easy to work with. If not for them the tv replacement I had to do after my new Samsung tv went out I would cost a lot more than what was spent on the protection plan.

Geek Squad service is a super value - I have used it for repair or replacement many times over the years. It pays for itself in the long run. I never buy a major appliance or electronics without it. And only Best Buy has the Best Buy Geek Squad service. It is one of the main reasons I buy from Best Buy.

Worked when I had a repair on my television. Glad to have this access.

The person who helped me in store was awesome he was a shift leader or something in the tv department who specializes in Samsung but is very knowledgeable and has excellent customer service skills, I went with a 5 year warranty since the bad TVs go bad around 3 years, excellent overall!

This is the best protection for all home electronics. We recently had to use it on a Large Screen TV (58 inch). The TV had a great picture, but kept having sound problems. After we had the Geek Squad out for a 3rd time in 2 years , we were given a fair credit on the unit and upgraded to a Sony 58 inch.

Very affordable accidental insurance for the tv I purchased.

I would never buy a product from Best Buy without their geek squad protection. I had a light blow out on an older tv & they had me with a new tv the same day in store. You can’t beat that kind of customer service.