Customer Ratings & Reviews

The reason for the 4 stars is because of all the problems trying to set up the appointment to come out and install the Tv. I purchased a 55” smart tv. The installation appointment was changed 3 times. Other than that the service was great!!

We needed a TV fast for New Years so we looked for Open bix desls at the store. The price was great. But I have been super pleased with the picture quality snd ease of use. Hooking up DirecTv was a breeze and I hooked up blue ray, Vcr, Atari 2600, nintendo64 and a multiple game player (Nes,sega,sense, all work great! I love the smart tv menu LG uses its very user friendly. And extras like channel plus, amszon hulu etc are great. it has the ability to wirelessly connect to your phone. Wireless network setup was a breeze. I would recommend this TV

Great protection for our expensive tv!!! Love the piece of mind having this insurance!!

I normally am conflicted, should I purchase the warranty or not? Save some money? Boy was I glad to have made the purchase. The fees associated with repair/replace the item exceeded the amount for Geek Squad warranty. I highly recommend everyone consider this warranty to cover your purchases.

best of the best had a comp to them previously They know the job

The Geek Squad gives you all the reassurance you need with a new product that IF anything goes wrong, you're covered. Samsung has a good warranty but with the Geek Squad behind you the worries are gone.

Great experience with the store. Definitely returning go to this store more often

It was very good experience in the store employees cooperate and the way they display the items it is so good

Super helpful to have - I've heard horror stories of tvs breaking in moves

Several times in recent weeks when I purchased my merchandise I make sure I get the geek squad I've been with Best buy for over 13 years and geek squad does a excellent job when it comes down to taking care of customers merchandise so if you don't have that warranty make sure you get that warranty because geek squad will take care of you

Geek squad installed my television flawlessly and was very professional throughout the entire process.

It great to have this support it really good when you have questions

This protection plan has been a real life saver in the past. Now, I buy the plans for most of my purchases from Best Buy!

Love purchasing yheir insurance. Always feel like I'm in good hands in case of an accident.

So Far I have not needed to use this as the TV is working fine. I have only had it for about a month.

It’s always to add their warranty cause they always take care of the item without question!

So far my tv and the service provided has been pretty good

So informative! I learned so much and I can always count on them to guide me through my electronic needs!! Thank you guys!!!

28th Street Grand Rapids store is awesome - they know how to care for customers and really help! I was treated poorly at the Alpine store, really poorly

Hopefully i will never use this but its there if needed