Customer Ratings & Reviews

Geek squad serviced my tv. Weren’t able to fix so they gave me store credit for old tv and I was able to purchase a new tv for no cost. Awesome!

I had an e pensive tv go out after 2 years and had no protection insurance. I just purchased a 75” Sony and won’t let that happen again! I have covered this investment for 5 years! I have had Geek squad on my computers for years and have been well pleased. I have faith they will repair or replace my tv if a problem occurs after the original first year warranty

knowledgable. covers burn-in for oleds. what else do you need

Highly recommended you never know when you may need tos service and to have the piece of mind is worth it to us

setting up my new television and mount purchase along with my install appt. at my home for my telelvision was easy with the help of the Best Buy Customer Service Representative Margie.

Geek Squad warranty is great and come in handy just in case one of your items break down….

Haven't taken a warranty out in several years. Awesome to have just in case something goes wrong with new items.

Oled is amazing! Owned for months and I don’t think I could go back to any other panel type. Great for all content, especially gaming!

I always add Geek Squad protection to my Bestbuy purchases over $150 that I expect to last me 2+ years. I have been a Bestbuy customer for many years, and got to meet a few of Geek Squad teams at different branches of the store. They're knowledgeable, experienced, and professional.

I hesitate to purchase any insurance or services since I never use them. I have used this. I purchased two computers and they came to my house and transferred all my programs/documents and set up the screen the way I wanted. Since then I have called for help with an app and was helped over the phone.

This worked for me on the last tv I bought. Had it for about 4+ years and then screen went blank. Best buy was going to send tv off and have it fixed, but the tv was so cheap, they gave me my money back, less cost of protection plan. Since they do not sell the model I returned.

Absolute garbage OS. Won’t connect using Ethernet using a 1Gbps fiber connection. Won’t stay connected on Wi-Fi 6 mesh. Can’t login using TV or app. Won’t update apps because they’re not installed but they’re also installed by default? Can’t add tv as a device because my email is already registered to the device? Replacing with Sony. $4.5k piece of garbage.

This is a service plan, an insurance plan for any possible issues w/ the equipment we purchased. The actual evaluation isn't particularly valid until such time we have to make a call... then, truth will out.

My tv installation was very simple. All that was required was mounting the tv on the wall. I dont have any other devices that needed to be connected to my tv.

Thanks for the quick response and help getting my warranty process. Really nice guy.

As i am familiar with the brand & the best buy geek squad protection i highly recommend purchasing the protection its a no nonsense policy. The geek squad protection insures that your item will either be repaired or replaced.

You can never go wrong with geek squad protection plan. My tv gave out after 3 years and I was issued a gift card with the value of the tv. Couldnt be more satisfied

I have had many warranties through many different retailers in the past, they have been a headache to deal with. Best Buy makes it super easy for any warranty repair.

We love the geek squad. I always recommend getting a protection plan even if you don’t/won’t use it! It is worth it! I will not buy another large item without a protection plan. Geek squad is nice and very quick with what they do.

I feel this is a good investment for big ticket items I just had a tv that was not working and having the protection plan really helped the Geek Squad was great they came twice and were extremely helpful and the store squad was also great at the mall. They were fast helpful and very professional.