Customer Ratings & Reviews

Best Buy do back up on their warranties are very good

[Employee of bestbuy] I was impressed. Overall would reccomend. This can help anyone!!

Have only had my TV for about a month, but haven't had any problems. Always nice to have protection if needed, especially at a good price. Anytime I've dealt with Geek Squad they've always been prompt andvery helpful. Completely satisfied and will update if any problems occur.

I haven’t had to use it, but it is good to know if I do when the warranty is up it is there

The representative offered it and explains why should i get it but did not push me for it.

When you buy a TV or and appliances you need the five year warranty deals for just in case

I am so grateful for geek squad . They came to my house several times to look at my Samsung tv when it was not working . After trouble shooting they determined it needed to be replaced completely. They arranged pick up of the old tv and dropped off for the replacement Samsung tv . I definitely recommend geek squad 2 year protection plan

Usually don't purchase warranties, but wanted to get one for my OLED, to hedge against burn-in risk. Grateful that this warranty covers burn-in, as most don't. Worth the premium in price, in my opinion.

Just went with the two year plan mainly because sets usually fail in the first year or so, so gambling that it will last trouble free after all it's a Sony! Haven't used the protection plan and hope i don't have to, so no comment on how good it is yet.

Great service from agents who delivered and set up TV

Would not be without Greer Squad Service. I feel confident that they will help me with my technological concern or break down with my devices

Great response time and support, a no brainer for any tech purchases

Love Geek Squad! Makes returns easy. Trust buying from Best Buy due to Geek Squad extended warranty.

Best products to have in case of any damage to your TV

Even though the pandemic was going on I made an appointment and had no problem. They gave me a tracking number so I could keep up with the progress and when time they let me know the final resolution.

They seem to do a good job of taking care of you and honoring their word

The television I had wasn't one they were able to replace as the brand didn't provide parts (to America?). In place of a mediocre HD tv, I received an (upgrade) 4K television, with Apps that are actually useful.

The agent set the TV up did a sort walk of how to operate TV and the function

Without this, I would have needed to purchase a replacement. I love the service that I get. The only negative is that it takes a long time to get the repairs, done, but the quality of the repairs is good.

The installers were amazing and passionate about what they do. They showed me features that I didn't even know I had. They took the time to explain how my product worked and who to call if I had any issues.